Payments Process Lead/Manager

Role Overview: You are responsible for leading Service Delivery & operations, ensuring strong customer relationships, and meeting client KPIs/SLAs. You should possess strong planning and organizing skills, exceptional people management skills, and be a team player. Key Responsibilities: - Manage Service Delivery & operations - Maintain strong customer relationships - Ensure delivery on client KPIs/SLAs - Flexibility with shift timings Qualifications Required: - Education: B.Com - Skills: CHARGEBACK, KYC, ONBOARDING, DISPUTES, FRAUD INVESTIGATION, KYC DUE DILIGENCE Additional Company Details: The industry type is ITES/BPO/KPO. The employment type for this position is Full Time and Permanent. Recruiter Name: Marilakshmi S Role Overview: You are responsible for leading Service Delivery & operations, ensuring strong customer relationships, and meeting client KPIs/SLAs. You should possess strong planning and organizing skills, exceptional people management skills, and be a team player. Key Responsibilities: - Manage Service Delivery & operations - Maintain strong customer relationships - Ensure delivery on client KPIs/SLAs - Flexibility with shift timings Qualifications Required: - Education: B.Com - Skills: CHARGEBACK, KYC, ONBOARDING, DISPUTES, FRAUD INVESTIGATION, KYC DUE DILIGENCE Additional Company Details: The industry type is ITES/BPO/KPO. The employment type for this position is Full Time and Permanent. Recruiter Name: Marilakshmi S