Patient Relation Officer

Key Responsibilities

• Patient Advocacy: Serve as a point of contact for patients and their families, addressing any questions, concerns, or issues that arise during their stay or treatment.
• Communication Facilitation: Act as a bridge between patients and medical teams, ensuring that patient needs and feedback are communicated effectively to doctors, nurses, and other departments.
• Service Coordination: Assist patients in navigating hospital services, procedures, and processes, helping them understand their rights and responsibilities.
• Complaint Resolution: Handle and resolve patient complaints and grievances with empathy and professionalism, ensuring a satisfactory outcome.
• Patient Satisfaction Monitoring: Regularly check on patient satisfaction during their hospital stay, gathering feedback to identify areas for service improvement.
• Record Keeping: Maintain accurate records of patient interactions, complaints, and feedback for quality improvement and reporting purposes.
• Promoting Hospital Services: Inform patients about hospital facilities and services, encouraging engagement and loyalty.

Required Skills and Qualities

• Strong People Skills: Excellent communication, interpersonal, and listening skills are crucial for interacting with diverse patients and staff.
• Empathy and Compassion: A patient-focused attitude and ability to show understanding and care towards patients and their families.
• Problem-Solving: The ability to analyze situations, resolve issues, and coordinate with departments to find solutions.
• Teamwork: A collaborative spirit to work effectively with medical staff and other hospital personnel.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person