Patient Relation Executive

Job Summary:

The Patient Relations Executive acts as the primary point of contact for patients and their families, ensuring a seamless experience from registration to discharge. This role focuses on enhancing patient satisfaction, resolving concerns, and coordinating with various departments for smooth service delivery.

Key Responsibilities:

• Greet and assist patients and visitors in a courteous and professional manner
• Handle patient registration, admission, and discharge processes
• Guide patients regarding consultations, investigations, billing, and follow-up appointments
• Address patient queries, concerns, and grievances promptly and effectively
• Coordinate with doctors, nurses, and other hospital departments to ensure timely services
• Maintain accurate records and update patient information in the system
• Collect feedback from patients and escalate unresolved issues to the supervisor
• Ensure compliance with hospital policies, procedures, and service quality standards
• Promote a patient-centric environment through empathy, respect, and responsiveness

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Ability to handle stressful situations with patience and professionalism
• Good problem-solving and conflict resolution abilities
• Proficiency in MS Office and hospital management software
• Fluency in local language(s) and English/Hindi preferred

Qualifications & Experience:

• Minimum Qualification: Graduate (Any discipline, preferably in Healthcare, Hospitality, or Administration)
• Experience: 1–3 years in a hospital or healthcare setting (freshers with good communication may also apply)

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Work Location: In person