Patient Relation Executive

Job Summary

The Patient Relations Executive (PRE) serves as the face of the dental centre and plays a key role in ensuring an exceptional patient experience. The ideal candidate should have a pleasant and well-presented personality, with excellent communication, interpersonal, and organizational skills. This role involves managing front-office operations, coordinating appointments, assisting patients with inquiries, and maintaining a warm, professional, and patient-centered atmosphere that reflects the clinic’s high standards of care and service.

Key Responsibilities1. Front Office & Reception Management

• Welcome and greet patients with a friendly and professional demeanor.
• Manage patient registration, appointment scheduling, and walk-ins.
• Handle check-in and check-out procedures efficiently.
• Maintain a neat, hygienic, and welcoming reception area.

2. Patient Coordination & Communication

• Provide accurate information on treatments, procedures, and pricing.
• Coordinate effectively between patients and dental staff for smooth operations.
• Conduct appointment reminders, post-treatment follow-ups, and satisfaction surveys.
• Address patient inquiries and concerns with care, empathy, and professionalism.

3. Billing & Administrative Support

• Generate bills, process payments, and issue receipts accurately.
• Maintain up-to-date and confidential patient records.
• Assist with insurance documentation when applicable.
• Prepare daily and monthly administrative or financial reports.

4. Customer Service & Patient Experience

• Ensure every patient receives outstanding service and care.
• Manage complaints or feedback courteously and effectively.
• Promote patient retention and referrals through a positive experience.
• Support marketing and patient engagement initiatives as needed.

Qualifications & Requirements

Education:

• Bachelor’s degree or diploma in Business Administration, Hospitality, Healthcare Management, or related field.

Experience:

• 1–3 years of experience in a dental, medical, or healthcare front-office environment preferred.

Skills:

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking ability.
• Proficiency in MS Office and dental/medical management software.
• Knowledge of dental terminology (advantageous).

Personal Attributes

• Pleasant, professional, and well-presented demeanor.
• Polite, empathetic, and patient-focused attitude.
• High level of integrity, responsibility, and attention to detail.
• Positive, energetic, and adaptable under pressure.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person