Patient Counselor

Job Title: Patient Counsellor – Eye Hospital (Gurgaon) Location: Gurgaon, Haryana Industry: Healthcare / Eye Care Employment Type: Full-Time Job Summary: We are seeking a compassionate, detail-oriented Patient Counsellor to join our reputed Eye Hospital in Gurgaon . The ideal candidate should have prior experience in patient counselling, strong knowledge of TPA (Third Party Administrator) INSURANCE processes, and be proficient in using computers and hospital management systems. Key Responsibilities: Counsel patients and their families regarding eye procedures, treatment plans, surgery preparations, and follow-up care. Guide patients through pre-operative and post-operative processes with empathy and clarity. Assist patients in understanding treatment costs, insurance coverage, and TPA processes. Coordinate with TPA departments for pre-authorizations, approvals, and documentation. Ensure accurate entry and maintenance of patient records in the hospital management system. Manage appointment scheduling and assist in front desk operations as needed. Act as a bridge between patients, doctors, and administrative departments to ensure seamless patient care. Required Skills & Qualifications: Graduate in any discipline (Preference: Healthcare or Life Sciences). 1–3 years of experience in patient counselling, preferably in an eye care or multispeciality hospital. Strong knowledge of TPA processes and healthcare insurance workflows. Computer proficiency with hands-on experience in MS Office, data entry, and hospital software systems. Excellent communication skills in English and Hindi. Empathetic, patient-focused approach with strong interpersonal skills. Preferred Qualifications: Experience in an ophthalmology or eye care setting. Familiarity with EMR/EHR systems. Salary: Commensurate with experience and industry standards. How to Apply: Interested candidates can send their updated resume to [email protected] or apply through WHATSAPP +91-9560076464 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Weekend availability Work Location: In person