Patient Counselor

We are seeking a compassionate and patient-focused Counselor to assist patients and their families before, during, and after medical treatment.

Key Responsibilities:

• Build confidence in patients by providing clear information about the doctors and treatment plans.
• Schedule appointments based on medical urgency and patient status.
• Explain treatment options, costs (for pay patients), and expected duration.
• Guide patients to various departments such as OT, pharmacy, and wards.
• Ensure all pre-treatment formalities are completed, including fee deposits and checkups.
• Coordinate with treating doctors and Medical Director regarding patient updates.
• Support patients during treatment by ensuring mental and physical readiness and timely availability.
• Facilitate post-treatment discharge, documentation, payment clearance, and feedback collection.
• Educate patients and families about medication, care, and follow-up schedules.
• Monitor patient progress and coordinate further care if needed.

Required Skills:

• Excellent communication in Hindi, English, and local dialects.
• Soft skills, empathetic, approachable, and attentive listener.
• Strong analytical and observational skills.
• Ability to handle sensitive situations with discretion and maturity.
• Comfortable working with diverse age groups and genders.
• High level of patience, politeness, and a positive attitude.

Qualifications & Experience:

• Minimum Qualification: Graduate in Psychology, Social Work, Nursing, or any related field.
• Experience: 1–2 years of experience in patient counseling or healthcare support services

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Morning shift

Work Location: In person