Patient Counselor

As a Patient Counsellor at Activbase, your primary responsibility will involve guiding patients through the onboarding process, ensuring their satisfaction, and addressing their rehabilitation and conditioning needs. Your role will be crucial in providing excellent customer service, maintaining organization within the facility, and effectively communicating with patients to understand their requirements and preferences. Additionally, driving sales efforts to promote our services will be part of your duties. Key Responsibilities: - Conduct one-on-one patient consultations to understand needs and recommend appropriate services and treatment plans. - Maintain strict confidentiality and build trust with patients to foster long-term relationships. - Provide clear, empathetic, and personalized guidance regarding treatment and wellness programs. - Follow up with patients post-consultation to clarify doubts, provide additional support, and ensure satisfaction. - Educate clients about service packages, promotional offers, and value-added options. - Onboard patients into relevant services based on their health goals and profiles. - Address concerns or objections with professionalism and empathy, guiding patients through their decision-making process. - Collaborate with medical, fitness, and administrative teams to ensure a seamless onboarding journey. - Maintain accurate and up-to-date patient records and documentation. - Support outreach efforts to improve patient engagement and retention. Qualifications Required: - Strong commitment to patient satisfaction and empathetic communication. - Excellent interpersonal and organizational skills. - Experience in the health, wellness, or fitness industry is a strong advantage. - Ability to work effectively both independently and within a team. - A patient-first mindset with a warm, approachable, and professional demeanor. If you are passionate about helping patients achieve their rehabilitation and conditioning goals and possess the necessary qualifications and skills, we welcome you to join our team at Activbase.,