Patient Counsellor / Telecaller

Job Summary: We are seeking a proactive and empathetic Patient Counsellor / Telecaller to join our hospital team. The role focuses on managing incoming leads, providing accurate health service information, and converting inquiries into hospital visits or admissions. Ideal candidates should have strong communication skills and a passion for patient care. Key Responsibilities: Make outbound calls and respond to inbound inquiries from potential patients. Follow up regularly on new and existing leads to ensure maximum conversion. Understand and explain the hospital's services, treatments, and procedures clearly and convincingly. Maintain accurate records of calls, follow-ups, and patient queries using the hospital CRM or lead management system. Coordinate appointments, consultations, and follow-up schedules for patients. Work closely with the marketing and clinical teams to ensure seamless patient experience. Handle patient objections and queries with empathy and professionalism. Achieve monthly lead conversion and communication targets. Qualifications: Bachelor’s degree in Psychology, Healthcare, or any relevant field preferred. 2–3 years of experience in telecalling, patient counselling, or hospital OPD handling. Excellent communication and interpersonal skills. Ability to understand patient needs and guide them with clarity and compassion. Prior experience in using CRM or hospital information systems is a plus. Fluency in English, Hindi, and local language preferred. Working Hours: 9:30 AM to 6:30 PM (Monday to Saturday) Why Join Us? Opportunity to work in a reputed hospital environment Training and growth opportunities in patient handling and hospital management Supportive and purpose-driven team Job Type: Full-time Pay: ₹21,000.00 - ₹25,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person