Job Summary: We are seeking a proactive and empathetic Patient Counsellor / Telecaller to join our hospital team. The role focuses on managing incoming leads, providing accurate health service information, and converting inquiries into hospital visits or admissions. Ideal candidates should have strong communication skills and a passion for patient care. Key Responsibilities: Make outbound calls and respond to inbound inquiries from potential patients. Follow up regularly on new and existing leads to ensure maximum conversion. Understand and explain the hospital's services, treatments, and procedures clearly and convincingly. Maintain accurate records of calls, follow-ups, and patient queries using the hospital CRM or lead management system. Coordinate appointments, consultations, and follow-up schedules for patients. Work closely with the marketing and clinical teams to ensure seamless patient experience. Handle patient objections and queries with empathy and professionalism. Achieve monthly lead conversion and communication targets. Qualifications: Bachelor’s degree in Psychology, Healthcare, or any relevant field preferred. 2–3 years of experience in telecalling, patient counselling, or hospital OPD handling. Excellent communication and interpersonal skills. Ability to understand patient needs and guide them with clarity and compassion. Prior experience in using CRM or hospital information systems is a plus. Fluency in English, Hindi, and local language preferred. Working Hours: 9:30 AM to 6:30 PM (Monday to Saturday) Why Join Us? Opportunity to work in a reputed hospital environment Training and growth opportunities in patient handling and hospital management Supportive and purpose-driven team Job Type: Full-time Pay: ₹21,000.00 - ₹25,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Purpose: The TPA (Third Party Administrator) Coordinator is responsible for handling all documentation, communication, and coordination related to TPA/insurance patients. This includes pre-authorization, claim submissions, and ensuring smooth patient experience through insurance processes Key Responsibilities: 1. Pre-Authorization & Admission: Verify insurance coverage and eligibility for incoming patients. Coordinate with TPA/insurance companies for pre-authorization approvals. Guide patients and attendants about documentation and TPA process. Maintain accurate admission records of TPA patients. 2. Documentation & Claim Process: Prepare and submit timely pre-authorization, enhancement, and final bill claim documents. Coordinate with the billing department for correct costing and supporting documents. Ensure all forms, discharge summaries, and investigation reports are complete and attached with claims. 3. Coordination & Communication: Act as a liaison between the hospital, patients, and TPA companies. Follow up regularly on claim status until final settlement. Communicate with TPA officials for clarifications, shortfalls, or denials. Keep the patient and family informed about claim status and approvals. 4. Discharge & Billing: Coordinate discharge of TPA patients only after final approval or required payment. Ensure completion of discharge formalities in coordination with the billing team. 5. Reporting & Compliance: Maintain daily TPA admission, discharge, and claim status reports. Ensure compliance with TPA policies, IRDAI regulations, and hospital SOPs. Maintain all records for audit purposes. Key Skills & Competencies: Good communication and interpersonal skills Attention to detail and accuracy in documentation Basic knowledge of hospital billing and insurance process Ability to handle pressure and coordinate with multiple departments Proficiency in MS Office (Excel, Word) and hospital software systems Qualifications & Experience: Graduate in any discipline (Healthcare background preferred) 2–4 years of experience as TPA Coordinator or similar role in a hospital setup Experience in a surgical/Proctology or daycare hospital is an added advantage Working Hours: Full-time, including weekends/holidays based on patient requirements Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Day shift Weekend availability Work Location: In person

Telecaller – Laser Rental for Piles, Fissure & Fistula Location: Dr. Kamthe Piles Clinic, Kondhwa, Pune Salary: ₹20,000 per month + Incentives Employment Type: Full-time About Us: Dr. Kamthe Piles Clinic is a reputed center specializing in advanced laser treatment and Ayurvedic therapies for Piles, Fissure, and Fistula . We are now offering Laser Equipment on Rental to other clinics and doctors to expand access to modern, minimally invasive treatment options. Role Summary: We are looking for a Telecaller to reach out to doctors, surgeons, and clinic managers , explain the benefits of renting laser machines, and help them understand how it improves patient outcomes and clinic profitability. Key Responsibilities: Outbound Calling: Call potential leads including doctors and clinic owners from our database. Share information about Laser Rental Services for proctology treatments. Information Sharing: Clearly explain the benefits of Laser-based treatments for piles, fissure, and fistula. Communicate the advantages of renting over buying – cost-effective, ready-to-use, with training support. Follow-Ups & Scheduling: Regularly follow up with interested leads. Schedule demos or doctor consultation calls with the technical/sales team. Data Entry & Reporting: Maintain proper records of calls, responses, and follow-up actions in Excel or CRM. Requirements: Education: Minimum 12th Pass / Graduate Preferred Experience: 6 months to 2 years in telecalling, preferably in healthcare, diagnostics, or medical equipment Skills: Good spoken Marathi, Hindi, and basic English Confident and clear communication Patient, polite, and persuasive Basic knowledge of WhatsApp, Excel/Google Sheets Perks: Fixed salary of ₹20,000 per month Incentives on conversion Training provided on laser equipment and product pitch Growth opportunity in the medical sales domain Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Weekend availability Supplemental Pay: Performance bonus Work Location: In person

Inside Sales Expert – Laser Rental Solutions (Proctology) Location: Dr. Kamthe Piles Clinic, Kondhwa, Pune Salary: ₹20,000 per month + Attractive Incentives Employment Type: Full-time About Us: Dr. Kamthe Piles Clinic is a pioneer in advanced proctology treatments, specializing in Laser-based procedures and traditional Ayurvedic therapies . With a mission to expand access to minimally invasive solutions, we now offer Laser Equipment on Rental for doctors and clinics treating Piles, Fissure, and Fistula . Role Overview: We are hiring a passionate and persuasive Inside Sales Expert to connect with doctors, surgeons, and clinic owners, educating them on the benefits of using laser technology on rental for proctology procedures. Key Responsibilities: Lead Calling & Doctor Engagement: Connect with doctors from a targeted database via phone, WhatsApp, and email. Introduce the benefits of renting laser equipment for treatment of piles, fissure, and fistula . Solution Selling: Explain how laser procedures can enhance patient satisfaction, reduce recovery time, and boost clinic revenues. Address clinical and operational queries doctors may have about laser usage. Consultation Coordination: Schedule demo calls or in-clinic meetings with doctors. Coordinate with the operations team for trial/demo setup or training support. Sales Conversion: Nurture leads through regular follow-ups. Close rental deals and assist in onboarding clinics. Feedback & Reporting: Maintain a tracker of all leads, follow-ups, and conversions. Share feedback with the marketing and technical team for continuous improvement. Desired Candidate Profile: Education: Any Graduate (preferably in science, healthcare, or business) Experience: 1–3 years in inside sales, telecalling, or B2B medical equipment promotion Skills: Excellent communication in Marathi, Hindi, and English Strong ability to engage with medical professionals Clear, persuasive pitch delivery CRM and basic Excel/Google Sheets knowledge What We Offer: Fixed salary of 180000-₹30,000 per month High incentive potential based on deal closures In-depth training on laser technology in proctology Opportunity to work in a growing healthcare segment Working Hours: 10:00 AM – 7:00 PM Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid time off Compensation Package: Performance bonus Schedule: Day shift Weekend availability Work Location: In person Speak with the employer +91 7558699321