Patient Care Coordinator

Job Description

RSP Medical Services Pvt. Ltd. is hiring experienced Floor Manager / Patient Care Manager / OPD Manager for a reputed hospital in Ghaziabad . The ideal candidate will be responsible for managing day-to-day patient services on the hospital floor or OPD, ensuring smooth coordination between departments, and enhancing the overall patient experience. Job Title: Floor Manager / Patient Care Manager / OPD Manager Experience Required: 4–5 years Qualification: Graduate / MBA (Healthcare Management or Hospital Administration preferred) Key Responsibilities: Supervise day-to-day operations of OPD/floor to ensure smooth patient flow. Coordinate with consultants, nursing, billing, and support staff for timely patient services. Ensure adherence to hospital protocols, TATs, and service quality standards. Handle patient grievances and resolve issues promptly to ensure patient satisfaction. Oversee appointment scheduling, registration, and queue management in OPD. Monitor staff attendance, discipline, and performance. Maintain documentation and generate daily MIS reports on patient volumes and service metrics. Coordinate with housekeeping, transport, and front office teams for operational support. Assist in audits, NABH compliance, and process improvement initiatives. Train and guide new joiners and junior staff on patient handling protocols. Required Skills: Strong interpersonal and leadership skills Good understanding of hospital operations and patient care protocols Proficiency in HIS or hospital software systems Excellent problem-solving and multitasking ability Good command over spoken and written English & Hindi Work Schedule: Full-time Salary: Based on Experience and Interview Job Type: Full-time Pay: From ₹25,000.00 per month Work Location: In person