Patient Calling Specialist - Collections and Resolutions

You will be joining BeeperMD as a Patient Calling Specialist in the US Healthcare Revenue Cycle Management team. Your primary responsibility will involve communicating with patients post-billing to address outstanding balances and resolve accounts receivable issues related to insurance coverage. Your key responsibilities will include investigating and resolving accounts delayed due to coverage issues such as coordination of benefits and eligibility denials. You will collaborate with internal teams including billing, coding, and AR follow-up to ensure accurate resolution of patient accounts. It is essential to document all interactions and follow-up actions in the patient management system while maintaining strict HIPAA compliance and handling patient data with utmost confidentiality. To excel in this role, you should possess 2 to 5 years of experience in US healthcare RCM focusing on patient collections and AR follow-up. A strong grasp of insurance terminology and common coverage-related denials is crucial. Excellent communication and negotiation skills with a patient-centric approach are necessary. Familiarity with EMR/EHR and billing systems such as Epic, Athena, NextGen, etc., will be advantageous. Additionally, the ability to multitask, prioritize in a fast-paced environment, demonstrate attention to detail, and exhibit strong problem-solving skills are highly valued qualities.,