Patient Calling (RCM)

Job Description

About Company EMPClaims was recently recognized as a Top 10 vendor for RCM Services in the US, and we take pride in the quality of our services. Our customers include large health systems and small medical practices. We offer you a competitive compensation package along with the opportunity to learn on the job, develop knowledge of the process, and grow your career. Deliverables : Answer high-volume calls from patients and Providers’ office. Make outbound calls to referring doctors, patients, and insurance companies to get updated insurance or demographic information on patient accounts Utilize resources to troubleshoot and resolve patient issues. Respond to RCM voice mail and email in a timely manner Communicate effectively with various departments within Revenue Cycle Management Research explanation of benefits (EOBs) and/or denials in the system to assist patients and explain balances Update billing system with updated patient demographic information. Knowledge, skills, & abilities : Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Revenue Cycle Management workflows related to patient communication Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience Eligibility, Education & experience Minimum Graduation required. RCM AR, Insurance denial management calling, US based Patient Calling experience preferred Schedule : Fixed shift Monday to Friday Night shift Job Types: Full-time, Permanent Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Fixed shift Monday to Friday Night shift Work Location: In person