Patient Calling and CS Specialist (US Process)

Company Description

AIG Business Solutions Pvt. Ltd. is a cross-border consulting and services firm with expertise in revenue cycle management (RCM), HR consulting, US staffing, IT services, project management, and hospital management. We operate across the United States and India, partnering with businesses to design scalable systems, build high-performance teams, and streamline critical functions. Our core mission is to drive people-centric transformation through tailored solutions that align talent, technology, and strategy. We combine data-driven decision-making, deep industry knowledge, and a people-first approach to help businesses overcome workforce and operational challenges.

Role Description

This is a full-time on-site role for a Patient Calling and Customer Service Specialist located in Dwarka. The specialist will be responsible for handling inbound and outbound calls with patients, resolving patient queries, and providing excellent customer service. Day-to-day tasks include appointment scheduling, interacting with healthcare professionals, updating patient records, and ensuring a smooth communication process between patients and healthcare providers.

Location:

Dwarka, New Delhi (Work from Office)

Shift Timing:

9:00 PM 6:00 AM (US PST Shift)

Experience Required:

3 years