Patient Caller – US Medical Billing

Required Skills & Qualifications:

• Prior experience in US medical billing or patient calling preferred.
• Strong verbal communication and active listening skills.
• Understanding of US healthcare terminology (EOBs, denials, deductibles, etc.).
• Ability to handle difficult conversations professionally and patiently.
• Basic computer literacy and experience with EMR/EHR or billing software.
• Willingness to work night shifts (aligned with US time zones).
• Excellent organizational and multitasking abilities.

Key Responsibilities:

• Make outbound calls to patients regarding outstanding medical bills and insurance information.
• Explain patient statements, balances, and payment options clearly and empathetically.
• Assist patients in understanding insurance benefits, co-pays, deductibles, and coverage.
• Collect payments or set up payment plans in compliance with company policies.
• Update patient records accurately in the billing system (e.g., Kareo, AdvancedMD, eClinicalWorks).
• Handle inbound calls from patients with billing inquiries or concerns.
• Work closely with internal teams (AR, coding, insurance verification) to resolve patient concerns.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Meet daily/weekly call and collection targets.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person