Passenger Service Operations

We are hiring for our Group Company, Bird Flight Services Private Limited, for Jewar Airport, Noida.

Position: Passenger Service Operations

Key Responsibilities

• Provide passenger services in compliance with airline, airport operator, Customs, Immigration, and CISF regulations.
• Stay informed about all policies, procedures, and regulations related to passenger handling.
• Address passenger concerns to ensure a smooth travel experience; escalate issues to the Team Leader when necessary.
• Receive arriving flights, assist passengers, and ensure accurate and timely baggage delivery.
• Support transit passengers and offer wheelchair assistance whenever required.
• Prepare and complete pre-flight and post-flight documentation.
• Handle check-in, boarding, ticketing, passport, and visa processes accurately and efficiently.
• Inform the Operations Executive of the final passenger count once counters are closed.
• Process, update, and properly file airline messages during operations.
• Follow up on pending PIR cases and maintain proper documentation.

Customer Experience & Compliance

• Provide courteous, respectful, and professional assistance to all passengers.
• Coordinate with AOCC and communicate relevant airline information to concerned departments.
• Report issues beyond your scope of authority to the Team Leader and recommend possible solutions.
• Maintain grooming standards, uniform discipline, and overall professional conduct.
• Ensure proper handling and safeguarding of company property, documents, and devices.

Qualifications & Experience

• Education: Graduate in any discipline from a recognized university.
• Experience: 0–3 years in passenger or customer service (aviation or hospitality preferred).
• Knowledge: Familiarity with passenger handling systems, check-in/boarding procedures, and airline standards.
• Skills: Strong communication, interpersonal, and problem-solving skills with the ability to work under pressure.

Core Competencies

• Passenger Handling & Customer Service
• Airline & Airport Regulatory Compliance
• Problem Solving & Conflict Resolution
• Teamwork & Coordination
• Communication & Interpersonal Skills
• Safety & Security Awareness
• Documentation & Reporting

Interested candidates may share their resumes at: akash.srivastava@basdxn.in or call +91 7827708055

Job Type: Full-time

Pay: From ₹16,000.00 per month

Work Location: In person