PAS IMT Service Activation - Change and Learning - Staff

Job purpose

EY is a global leader in Assurance, Tax, Consulting, Strategy and Transaction Services. We develop, implement, and integrate our services, solutions, products, and people expertise to better serve our clients and build a better working world.

The People Advisory Services (PAS) is a sub service line of Tax focused on people management, assisting our clients in global mobility, HR/mobility transformation, reward management and much more. The working world is changing faster than at any time before. Entire industries are disrupted, and companies need to think strategically and embrace change or be left behind.

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network playing a vital role in EY’s “All In” strategy. The PAS team at GDS works side-by-side with the firm's partners, clients, various subject matter experts and technology team in developing domain-led, technology enabled services and solutions that enhance value, improve efficiencies, and enable our people, business and clients with disruptive and market leading services and products.

We are currently seeking an experienced Change management and Learning Specialist within the GDS Strategic Transformation Team. The candidate will work closely with Business Initiative Leaders and Engagement Leads across the organization in managing various deliverables. The role also involves establishing, maintaining, and strengthening stakeholder relationships.

Key Responsibilities:

• Produce high quality deliverables for change and learning transformation projects, serving both GDS and wider global network. Focus areas include change management, learning and development, and design related activities for RFP, RFIs, as well as flagship and strategic meetings/events.
• Act as a key contributor in change and/or learning workstreams within transformation projects, aiming to surpass client and stakeholder expectations.
• Facilitate initial discussions on change and/or training with key stakeholders developing tailored recommendations that translate business requirements into effective change and/or learning interventions.
• Generate actionable deliverables for various components of change management and learning.
• Develop high quality training content across multiple modalities, aligning with stakeholder agreements.
• Design and develop behavioural interventions to support clients in executing change activities, thereby accelerating adoption and fostering a culture of change.
• Create change and learning tools and accelerators to support internal team members in future engagements.
• Utilize authoring tools such as Articulate Storyline, Rise, Captivate, Vyond, etc., and establish expertise in one or more of these tools.
• Lead discussions with clients/stakeholders to understand design requirements, propose options, communicate design intent, and advocate for user needs.
• Support development of thought leadership collaterals, techniques, and methodologies to enhance market activation of solutions, change management, and broader capability within the practice.
• Independently add value to clients by leveraging strong skills in instructional design, content writing, training tools, training needs analysis, and change management.
• Apply consulting best practices and techniques in all work endeavours.

Preferred Skills and Characteristics:

• Strong presentation skills coupled with conceptual, critical, and consultative thinking abilities.
• High levels of integrity, energy, agility, adaptability and work ethic.
• Proven experience in cross-functional collaboration and the capacity to work effectively both independently and as part of diverse teams in a dynamic, global setting.
• Experience in supporting a range of learning lifecycle activities.
• Experience in a change management role with an understanding of the purpose of change, necessary communication, change impact, stakeholder management, and engagement to drive project objectives.
• Excellent working knowledge of MS Office Applications, including Word, Project, Excel, and PowerPoint.
• A commitment to knowledge sharing and fostering a learning environment among peers.
• Appropriate knowledge with Adobe Suite (specifically Photoshop, Illustrator, InDesign, Animate and After Effects) and other relevant design software.
• Experience in learning design and content development, utilizing instructional design techniques to facilitate change programs.

What We Offer:

• The chance to work with a global team of experts in a leading professional services organization.
• A challenging and rewarding role in a dynamic and international work environment.
• Opportunities for personal and professional development.
• Competitive salary and benefits package.
• A supportive and collaborative team culture.

Day in the life – Here are some typical activities a Change & Learning specialist might undertake guided by business leaders and leveraging the experience of STT team and global collateral where possible.

• Surveys and Stakeholder Interviews: Draft questionnaires, develop and maintain trackers, consolidate findings, and distil them into actionable recommendations (presented in PPT, Word, Excel, etc.).
• Client Presentations and Workshops: Assist in organizing workshops, developing materials and presentations for client sessions; meticulously document notes, track action items, and manage risks/issues towards resolution.
• Data Interpretation and Synthesis: Collate and analyse data from multiple sources to craft well-founded recommendations and conclusions, translating them into clear, actionable steps presented through accessible reports, Excel pivot tables/charts, Power BI, and PowerPoint slides.
• Project Management: Oversee the creation and upkeep of project plans throughout the engagement lifecycle, compile status reports, and coordinate with both clients and internal stakeholders to effectively manage change and learning initiatives.
• Change/Solution Activation and Support: Develop comprehensive change impact and business readiness assessments, devise change strategies and plans, and create communication collateral to support the change process.
• Business Development and Market Initiatives: Contribute to thought leadership, craft client proposals, and prepare materials for both internal and external presentations, enhancing the organization's market presence.