Parts Interpreter

Job Description: Minimum Qualifications: Certificate III Automotive Sales Parts Interpreting qualified required. Bachelor Degree level qualified preferred. Minimum Experience: 2 years or more within a similar role within an automotive retail or corporate environment. Job-Specific Skills: A sound understanding of the automotive industry. Excellent interpersonal and communication skills verbal and written. Solutions driven. Highly coordinated with excellent attention to detail. Team player. Flexible to undertake varying work with changing priorities in a dynamic fast paced environment. Commercial awareness and business acumen Ability to work under pressure and within a challenging environment. Key Accountabilities: Support and develop Stellantis Parts Assistance Centre. Ensure superior customer service by providing accurate and timely parts catalogue interpretations, guidance and information. Cross training of internal Stellantis related systems. Develop and support all communications to internal teams and Dealers. Partner with with Inventory, Purchasing and the Warehouse on a daily basis, providing assistance in all areas. Ensure DPAC response and case closure times meet department KPIs as set by management. Process allocated direct ship invoices and process credits, returns and revise PO’s. Implementation of new and improved Dealer processes to increase Dealer service levels. Project work to support and develop business strategies and procedures. Project work to support and develop business strategies and procedures. Partner with Aftersales Marketing team to support processing of SPO’s (Special Parts Orders) and SPR’s (Special Parts Requests) from the Dealer Network. Support the planning team with new model parts readiness. Process of all internal orders. Communicate with source market customer care teams to resolve DPAC cases. Participate and perform