15.0 - 19.0 years

0 Lacs

haryana

On-site

As a Sales Operations Manager at Accenture, you will be managing Global or Regional sales operations for a reputed product-based organization. Your responsibilities will include overseeing Sales Operations and Order Management, as well as demonstrating a good understanding of Go-To-Market models. To excel in this role, we are looking for individuals with the following qualifications and skills: - People Management - Client Management - Sales Operations Management - Adaptable and flexible - Detail orientation - Problem-solving skills - Ability to perform under pressure - Results orientation - Integration of Marketing & Sales operations - Ability to manage multiple stakeholders - Commitment to quality - Negotiation skills - Thought Leadership - Good working knowledge in Retail - Domain skills: Partner operations, Order Management The ideal candidate should have a minimum of 15 years of overall experience, with at least 8 years of experience in operational excellence and process improvement, preferably in a GBS or BPO organization. You should have a proven track record of leading large-scale process improvement and automation initiatives in a global, matrixed environment. Additionally, experience in managing risk and controls frameworks, driving operational compliance, and expertise in Lean Six Sigma methodologies is highly desirable. Moreover, you should possess a strong understanding of automation technologies and tools to drive technology-driven process improvements. Excellent leadership and collaboration skills are essential, as you will be required to influence cross-functional teams and stakeholders. An analytical mindset with strong problem-solving capabilities, attention to detail, outstanding communication, and presentation skills are also crucial for success in this role. Domain skills in Sales Operations, Sales Enablement, Partner operations, and Partner Enablement, along with a good understanding of Go-To-Market models, will be advantageous in fulfilling your responsibilities effectively. If you are ready to take on this challenging yet rewarding role and contribute to the success of our clients, shareholders, partners, and communities, we invite you to apply for the position of Sales Operations Manager at Accenture.,

Posted 1 day ago

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Senior Manager 2 - Seller Operations For Marketplace Vertical Yellow Box Hr Services

3.0 - 8.0 years

22 - 32 Lacs

Bengaluru

Work from Office

Senior Manager 2, Seller Experience & Product Quality About the Role: As a Senior Manager, Seller Experience, you will be instrumental in enhancing the overall seller journey on our platform. You will lead strategic initiatives to improve seller satisfaction, drive product quality, and combat fake & counterfeit goods. This role demands a highly analytical leader with a proven ability to translate data into actionable insights, drive complex cross-functional projects, and champion seller needs. What You'll Do: Elevate Seller Satisfaction: Own and drive the Seller NPS strategy, end-to-end, leveraging quantitative and qualitative insights to identify and resolve seller pain points. Lead deep dives into seller data to pinpoint key drivers of churn and dissatisfaction, translating these into concrete improvement initiatives. Champion seller feedback across the organization, ensuring their voice informs product and operational improvements. Drive Cross-Functional Excellence: Lead and execute high-impact, cross-functional projects aimed at improving seller touchpoints and platform experience. Collaborate closely with Product Development, Category, Trust & Safety, and other teams to ensure seamless execution and impactful outcomes. Apply first-principle thinking to dissect complex problems and develop innovative solutions that address root causes. Ensure Product Quality & Integrity: Own and improve product quality metrics, coordinating with various teams (e.g., Discovery, UGC, MART) to drive continuous improvement. Lead initiatives to combat fake and counterfeit products, including driving brand collaborations and developing proactive identification mechanisms with Product and Data Science teams. Conduct intricate analyses to understand drivers of poor product ratings and work to implement solutions. Lead & Mentor: Manage and develop a high-performing team (FTEs and FTCs) to ensure operational excellence and continuous improvement in seller experience. Monitor key input and output metrics, escalating issues promptly and driving timely resolution. What We're Looking For: Data Analysis & Insights: Ability to conduct deep-dive analyses, identify trends, and translate complex data into clear, actionable insights. Product Development Collaboration: Demonstrated experience working closely with product development teams to define requirements, provide feedback, and launch impactful features. Cross-Functional Coordination & Execution: Exceptional ability to lead and deliver complex projects involving multiple stakeholders across different functions. First-Principle Thinking: A demonstrated approach to problem-solving that involves deconstructing issues to their fundamental truths. Strong understanding of e-commerce platforms and seller ecosystem is a plus. Excellent communication and presentation skills, with the ability to influence stakeholders at all levels. Prior experience in managing and mentoring teams is a plus.

Posted 2 weeks ago

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