outbound sales Representative

Key Responsibilities

● Initiate outbound calls to customers for various purposes, including:

● Scheduling and confirming service appointments.

● Following up on previous service calls or inquiries.

● Promoting and explaining membership plans and special offers.

● Conducting customer satisfaction surveys.

● Accurately record and update customer information, call dispositions, and service details

in CRM platforms.

● Adhere to call scripts and company guidelines to ensure consistent and high-quality

customer interactions.

● Maintain a high level of product and service knowledge to effectively assist customers.

● Meet daily and weekly targets for outbound calls, appointments scheduled, or

membership enrollments.

Required Qualifications

● Educational Qualification: Graduate & above.

● Experience: 1-2 years of experience in an outbound call center role, preferably in a

service-based or sales environment.

● Communication Skills: Excellent verbal and written communication skills in English, with

clear and professional phone etiquette.

● Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and

other call center tools.

● Customer Focus: Strong commitment to providing excellent customer service.

● Work Ethic: Ability to work independently and as part of a team, demonstrating a

proactive and results-oriented approach.

Preferred Qualifications

● Prior experience in the HVAC, home services, or membership-based sales domain.

● Familiarity with CRM systems like Service Titan or similar Apps.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Application Question(s):

• outbound calls experince ,
• international sales experince

Experience:

• 10years: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: In person