OTC - Collection Specialist

An extraordinarily talented group of individuals work together every day to drive TNS" success, from both professional and personal perspectives. Come join the excellence! You will be responsible for analyzing customer account balances, ensuring that individual cash targets are met on a monthly basis to help the team achieve the overall cash target. Handling inbound queries, assisting customers with copies of invoices, statements, and additional documentation. Investigating, routing, escalating, and resolving customer disputes. Creating customer dunning letters automatically via ERP / [Collections Workflow System] and sending them electronically or printing and dispatching to customers. Actively monitoring and following up with customers whose aging becomes severe. Preparing customer files for legal action. Identifying and recommending write-offs (or write-back of credit balances) for uncollectable debt as appropriate. Receiving and validating credit assessment requests for existing & new customers. Monitoring existing customer and portfolio credit risk. Applying cash remittances & credits/adjustments. Matching related debits & credits within A/R ledger, following agreed rules and procedures. Main Requirements: - 6+ years of accounting experience in a multinational environment - 3 years of experience in OTC - Prior experience in Workday or similar ERP Desired Skills & Abilities: - Strong skills in MS Office Suite, specifically Excel and Word - Excellent voice & communication skills - Ability to work with high volume systematically - Positive attitude, a team player - Quick learner and can work under pressure - High degree of integrity, both personally and professionally - Understanding and delivering on agreed SLA's and KPI's, highlighting potential risks in advance and ensuring compliance and controls are met - Ability to drive projects & achieve monthly SLAs - Experience in Transitioning / Setting up Accounting Processes in Shared Service Delivery Model - Team management skills an advantage Education Requirements: - Bachelor of Commerce [B. Com (Hons)] or Any degree specialization in Accounts, MBA, M. Com, CA If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!,