OTA Admin Support - Hotel Operation

Job Summary:

Key Responsibilities:

Ensure accurate hotel inventory management, content quality, and operational support for the sales team while maintaining data integrity across all hotel listings on Soctrip platform.

• Provide administrative and operational support to ensure seamless OTA processes 
• Maintain data accuracy and assist in campaign setup and partner management 
• Update product listings, pricing, and inventory on OTA platforms 
• Support documentation, contract uploads, and system maintenance 
• Coordinate internal team schedules and tasks 
• Ensure consistent quality in all uploaded OTA content 
• Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip 
• Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo 

Requirements:

• Education

  : Diploma/Bachelor's in Hotel Management or related field 

• Experience

  : 1-3 years in hotel operations or OTA support 

• Technical Skills

  :  

1. Excel proficiency for bulk updates 
2. Basic understanding of hotel terminology 
3. Experience with content management systems 
4. Knowledge of hotel booking processes 

Key Competencies:

• Hotel content optimization (descriptions, images) 
• Rate parity monitoring and management 
• Inventory allocation and restrictions 
• Seasonal rate management 
• Quality audit processes 
• Multi-language content management 

Performance Metrics:

• Content upload TAT: Within 24 hours 
• Inventory accuracy: 99%+ 
• Rate update efficiency: 500+ updates/day 
• Quality compliance: 95%+ 

Benefits:

• Dynamic and friendly global start-up work culture
• Competitive salary with regular performance reviews
• Fun team activities: monthly birthdays, events, and gifts
• Annual team building and company outings
• Supportive environment during personal or health-related situations
• Paid leave and other benefits as per company policy