OTA Admin Support - Hotel Operation

Job Description

Job Summary: Key Responsibilities: Ensure accurate hotel inventory management, content quality, and operational support for the sales team while maintaining data integrity across all hotel listings on Soctrip platform. Provide administrative and operational support to ensure seamless OTA processes Maintain data accuracy and assist in campaign setup and partner management Update product listings, pricing, and inventory on OTA platforms Support documentation, contract uploads, and system maintenance Coordinate internal team schedules and tasks Ensure consistent quality in all uploaded OTA content Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo Requirements: Education : Diploma/Bachelor's in Hotel Management or related field Experience : 1-3 years in hotel operations or OTA support Technical Skills : Excel proficiency for bulk updates Basic understanding of hotel terminology Experience with content management systems Knowledge of hotel booking processes Key Competencies: Hotel content optimization (descriptions, images) Rate parity monitoring and management Inventory allocation and restrictions Seasonal rate management Quality audit processes Multi-language content management Performance Metrics: Content upload TAT: Within 24 hours Inventory accuracy: 99%+ Rate update efficiency: 500+ updates/day Quality compliance: 95%+ Benefits: Dynamic and friendly global start-up work culture Competitive salary with regular performance reviews Fun team activities: monthly birthdays, events, and gifts Annual team building and company outings Supportive environment during personal or health-related situations Paid leave and other benefits as per company policy