- We are seeking a proactive and skilled Service Delivery with a strong understanding of IT OT infrastructure and project management to oversee the lifecycle of demand requests DMND and projects within our Site infrastructure team
- In terms of delivery OT at Site Infrastructure has three main focus
- OT Box new deployment and revamping through DMNDs
- OT Node new deployment
- Any other OT related DMNDs new VM creation site architecture design audit
Key Responsibilities:
- OT Box new deployment and revamping
- Responsible of the deployment of OT boxes
- Frame quote and assign DMND to OT Solution Experts within the site infrastructure team considering scope DMND complexity knowledge and capacity of each OT SE
- Assign DMND to other Service Lines OT experts or Demand Manager
- Make sure that all key Service Lines are included in the Demand
- Actively participate in DDS weekly meetings challenging DDS and business on the expected day to day timeline and infrastructure prerequisites
- Inform and communicate to DDS and business key deployment milestones customer SPOC
- Follow up the entire OT box deployment process with other Service Lines
- Overview the global DMND realization escalate any risks difficulties delays to the OT Deployment Coordinator during weekly meetings
- OT Node Project
- Construct maintain timeline construction for future deployments with DDSs through weekly meetings
- Assign Site Infrastructure resources to each deployment
- Coordinate with other Service Lines on resources allocation
- Escalate any risks difficulties delays to the OT Deployment Coordinator during weekly meetings
- Other OT related DMNDs
- Frame quote and assign OT DMNDs to the right stakeholders among GIO Service Lines
- Liaise with Business Partners regarding missing information on specific DMND cost modifications urgent DMND screening requests and customer updates
- Communicate with clients regarding specific DMND information new processes technical solution advice process advice and solution delivery delays
- Overview the global DMND realization escalate any risks difficulties delays to the OT Deployment Coordinator during weekly meetings
- Specific Manager Topics
- Address urgent topics as assigned by the manager
- Prepare and deliver occasional presentations on specific topics
Technical Requirements:
- Proven experience in demand management or project coordination in IT domains infrastructure security etc
- Experience in OT is a plus
- Good knowledge of security firewalls network switches and system VMs servers assets
- Good knowledge of standards and regulations related to OT systems
- Strong organizational and prioritization skills
- Excellent communication and stakeholders management abilities both internal and external
- Proficiency in tracking and reporting on multiple concurrent demands
- Ability to work effectively in cross functional and geographically distributed teams
- Familiarity with best practices within project management methodologies and tools
- ITIL knowledge is nice to have
Preferred Skills:
Domain->Network->Data networking WAN technologies,Domain->Network->Network Security Applications,Domain->Network->Network Security Firewall & Policies,Domain->SDN-NFV->Software Defined WAN( SDWAN),Technology->Networking->Routing technologies,Technology->Network-LAN/WAN-Switches/Routers->Juniper-Network-LAN/WAN,Technology->Network-Load Balancer->F5->Load balancer
