ORM Executive

Key Responsibilities

• Conduct post-purchase calls to customers to gather Customer Satisfaction (CSAT) feedback and ensure a seamless after-sales experience.
• Record and analyze feedback, sharing insights with sales and operations teams to enhance service quality.
• Manage Instagram queries (DMs & comments), ensuring prompt, brand-aligned, and empathetic responses.
• Maintain a structured feedback log for continuous service improvement.
• Escalate issues or concerns to relevant teams for quick resolution while keeping the customer informed.
• Monitor brand mentions, comments, and customer interactions on social media platforms to safeguard brand reputation.
• Support the online sales and marketing team by highlighting recurring queries, FAQs, and potential leads from Instagram.

Experience

• Fluent in English, Humble tone,
• Fresher will also work.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

• Are you fluently in English?
• What is your current salary?

Work Location: In person