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ORM Associate

Qi Spine Clinic

0 years

2 - 3 Lacs

Mumbai, Maharashtra

Posted:3 weeks ago| Platform: SimplyHired logo

Apply

Skills Required

Sales Customer service Bachelor's degree In-person Medical terminology

Work Mode

On-site

Job Type

Full Time

Job Description

Role: Online Reputation Management Associate

Qualification: Graduate

Key Responsibilities

Monitor and respond to DMs and comments across Instagram, Facebook, and YouTube, ensuring timely and professional communication.
Reply to Google Reviews and App Store/Play Store reviews, addressing both positive and negative feedback while maintaining the brand voice.
Coordinate with the Patient Experience Team to manage negative comments, complaints, and refund requests, ensuring smooth resolution and customer satisfaction.
Escalate sensitive issues to the appropriate internal teams and follow up to ensure closure.
Track recurring feedback and share insights to help improve overall service and patient experience.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance

Schedule:

Rotational shift

Application Question(s):

have you completed your graduation?

Work Location: In person

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