Order to Cash Operations Senior Analyst

As an Order to Cash Operations Senior Analyst at Accenture, you will be responsible for handling various aspects of order management. This includes managing the end-to-end order process from order creation to delivery and order fulfillment while ensuring compliance with SLAs/KPIs and TAT. Your role will involve addressing exceptions throughout the entire Order to Cash cycle, demonstrating excellent supply chain knowledge, and utilizing customer experience skills to handle urgencies, interactions, and resolve disputes and queries efficiently. Additionally, you will be expected to manage customer calls and emails effectively. Proficiency in SAP, including knowledge of t-codes and reports, is essential for this role. The ideal candidate for this position should possess excellent communication skills and have 5 to 8 years of relevant experience in order management. A background in Any Graduation is required to qualify for this role. If you are looking to work in a dynamic environment where you can leverage your expertise in order management and customer service, this role at Accenture offers a great opportunity to contribute to the success of clients across diverse industries. Join us in embracing change, creating value, and driving shared success for our clients, people, shareholders, partners, and communities. We invite you to visit our website at www.accenture.com to learn more about our global professional services company and the exciting opportunities we offer.,