Order To Cash Operations Associate

Skill required: Order to Cash - Order Management Designation: Order to Cash Operations Associate Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. What are we looking for? Act as the primary point of contact for new customer onboardingEnsure customer information is complete and accurateFollow up with customer and account owner if data is incomplete Assist customer with onboarding client as a vendor in their systemCoordinate with cross-functional stakeholders to pull all requested information (Ex. W-9, Bank Letters, etc)Communicate with the billing and invoice delivery team to capture PO and/or invoice delivery requirements (Ex. Portal)Proactively collaborate with the customer and cross-functional teams to identify bottlenecks impacting the onboarding experienceMonitor setup progress on accounts and provide guidance on next steps A track record of hitting objectives and embracing new challengesAnalytical and creative in finding solutions for customersExcellent communication skills, both verbal and writtenAbility to prioritize, multitask, and manage time effectivelyPassionate about improving processes and delivering a fantastic customer experience Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts