Order To Cash Operations Associate

Job Description

Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? The incumbent should have good knowledge of AR Billing lifecycle and will be responsible for Maintain Customer master data for the new and existing customers Preparing and sending out invoices Ensure timely completion of work allocations related to Billing Manage the daily operations-related communications and interactions with internal & client stakeholders by e-mails and calls. He/she must have worked in Billing for an international client, a BPO organization. Actively participating in client calls and providing required resolution/inputs to leads. Working on the night shift based on business requirements. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue. What are we looking for? Qualifications: Minimum 2.5-3 years of AR Billing experience in Finance & Accounting function BPO experience will be an added advantage but not mandatory Minimum Bachelor's degree in Finance Accounting or related field Good knowledge of the AR Billing process. System & applications. Experience SAP Hanna 4 would be preferred and an added advantage. Sound knowledge of MS Excel & word. Having advanced Excel knowledge would be an added advantage.Communication & Interpersonal skills Ability to interact with customers for daily operational activities with client SME Excellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails. Closely work with team lead to drive process/organizational initiative Must be able to communicate both orally and in writing with AR Billing SMEs Roles and Responsibilities: Prepare and send out invoices under business rules specified by the client Generate invoices and issue credit notes to the customers Distribute invoices to the customers promptly Perform calculations on the billing as per agreed instructions with the client Coordinate with different BU for billing-related queries and questions Review and respond to customer queries and communicate with customers for further queries Train new joiners and work closely with SMEs in the process Help track the process updates and support SMEs in updating SOPs on regular intervals Raise accurate and on-time queries and take necessary actions on resolutions received Achieve 100% accuracy & productivity for activities in scope. Perform quality checks for the team members Must possess good communication skills both e-mail and oral . Qualification Any Graduation