Order Administrator

Job Summary

We are seeking a detail-oriented and proactive Order Administrator to oversee the end-to-end order processing cycle for MEA customers. This role involves reviewing and processing orders, coordinating with factories, managing change orders, and ensuring seamless invoicing for Flow Controls BU equipment, spare parts.

In This Role, Your Responsibilities Will Be:

Order Entry:

• Oversee order entry for Flow Controls main equipment and spare parts, ensuring accuracy and compliance with internal processes.
• Review contracts and purchase orders (POs) received from Local Business Partners (LBPs) and Sales, with a particular focus on KOB 3 business. Coordinate with Customer Service, Sales & Operations teams as needed.
• Load & manage orders in Fisher First 2.0 (FF2), Oracle and other internal systems as required.
• Validate payment terms and coordinate the submission of banking documents, including Letters of Credit (LC) and Cash Against Documents (CAD) for MRO orders.
• Ensure timely PO placement for buy-out orders and confirm PO acknowledgments.
• Collaborate with the shipping coordinator to facilitate timely shipments and ensure all necessary documentation is submitted
• Work closely with Logistics and Warehouse teams to ensure deliveries align with Incoterms, supporting on-time order fulfillment.
• Ensure accurate and timely invoicing with prompt invoice dispatch while meeting Sales commitments and customer requirements.
• Support Good Receipt Note analysis and monitor compliance with customer requirements.
• Maintain and update customer score card as needed.
• Assist with Bank Guarantee applications and submissions.

Date & Change Order Management:

• Ensure alignment between customer- requested delivery dates and Enterprise Lead Time (ELT).
• Manage and control the date management process to enhance efficiency.
• Process and track change orders from MEA Local Business Partners and Sales, ensuring timely updates.
• Follow up on aged change orders and coordinate resolution efforts.

Documentation & Compliance:

• Review draft Letters of Credit at quote stage and provide input to Local Business Partners/Sales/Customers.
• Ensure timely submission of required documents, including Letters of Credit and Cash Against Documentation, to Finance in accordance with order requirements."
• Ensure all necessary documents are provided to the customer on time, as specified in the Purchase Order.
• Define and refine LC/CAD processes for Flow Controls, addressing issues and resolutions.
• Oversee Bank Guarantee submissions, ensuring compliance with PO requirements.

Dispute Resolution & Process Improvement:

• Conduct training sessions and refresher courses for Order Administrators
• Deliver quarterly training for LBPs and Inside Sales Engineers.
Initiate an automation/process improvement project and drive lean management initiatives to improve workflow efficiency.

Who You Are:

You quickly and decisively act in fast-changing, unpredictable situations. You show a tremendous amount of initiative in tough situations; is exceptional at spotting and seizing opportunities. You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks. You have a track record of exceeding goals successfully. You readily distinguish between what’s relevant and what’s unimportant to make sense of complex situations. You Look beyond the obvious and doesn’t stop at the first answers. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions.

For This Role, You Will Need:

• Bachelor’s degree (Maths/BBA/Commerce etc).
• Administration & Organizational skills
• Technologically inclined
• 0-3 years’ experience
• Excellent command on Spoken & Written English
  

As an advantage Qualifications that Set You Apart:

• Experience in Inside Sales, Order Entry (Technical)
Spoken & Written French and/or Arabic.

Additional Information - Customers:

Internal: VP Flow Controls MEA, Directors, Managers, Supervisors, Engineers, Order administrators, Shipping coordinator, Customer service personnel, Workshop Personnel

External: MEA LBP's, Customers, and other Emerson Offices

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.