Oracle SCM Cloud

The role of this position is to provide solutions that bridge the gap between technology and business expertise in order to deliver effective client solutions. You will be responsible for: Bridging the gap between project and support teams by utilizing your techno-functional expertise. This includes driving the end-to-end process for new business implementation projects, from managing business requirements to integration, configuration, and production deployment. Checking the feasibility of new change requirements and offering optimal solutions to clients within clear timelines. Providing techno-functional support for all new business implementations, including building the entire system from scratch and supporting the solutioning team through architectural design, coding, testing, and implementation. Understanding both the functional and technical design and architecture to be implemented on the ERP system. Customizing, extending, modifying, localizing, or integrating the existing product through coding, testing, and production. Implementing business processes, requirements, and underlying ERP technology to translate them into ERP solutions. Writing code according to developmental standards and deciding on the implementation methodology. Offering product support and maintenance to clients for specific ERP solutions and resolving any day-to-day queries or technical problems that may arise. Creating and deploying automation tools/solutions to optimize processes and increase efficiency. Acting as a liaison between technical and functional requirements of the project and providing solutioning/advice to clients or internal teams as needed. Supporting on-site managers with necessary details regarding any changes and providing off-site support. Additionally, you will be responsible for skill upgrading and competency building by: Clearing Wipro exams and internal certifications to upgrade skills. Attending training sessions and seminars to enhance knowledge in the functional/technical domain. Writing papers, articles, case studies, and publishing them on the intranet. Your performance will be evaluated based on the following parameters: 1. Contribution to customer projects, including quality, SLA adherence, ETA compliance, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalations, and customer satisfaction. 2. Automation efforts, focusing on process optimization, reduction in process/steps, and decrease in the number of tickets raised. 3. Skill upgrading, measured by the number of trainings and certifications completed, as well as the number of papers and articles written in a quarter.,