5 Technofunctional Expertise Jobs

The role involves delivering flawless application support to BY customers by resolving complex solution issues and driving resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders. Implementing Advanced Quality Prevention plans to improve solution and service reliability is a key responsibility. Deepening competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools or business processes and industry domain is essential. As the lead SME, you will own customer solutions, enhance solution stability and service quality, eventually increasing customer satisfaction, consumption, and adoption of the service. Engaging early in customer implementation projects to provide solution design and architecture inputs and ensuring seamless delivery continuum into Operate through phased go-lives is crucial. Additionally, you will act as a Senior solution SME, providing mentorship to Support Engineers, delivering product/technical trainings, and supporting in improving the capability and delivery quality of the team. Adoption of AI into day-to-day operations is also expected. The technical environment requires strong expertise in DBMS (e.g., SQL, Oracle), code debugging, platform support engineering (e.g., API and/or Mulesoft integration troubleshooting), and troubleshooting mobile application issues. Proficiency in contemporary SaaS technical toolsets like AppDynamics, Splunk, etc., for monitoring application health and investigating application issues is necessary. The work schedule involves rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per the shift schedule and the ability to handle responsibilities independently during off-hours are required. In this role, you will deliver an excellent customer experience by driving resolution of customer issues, providing direction for Root Cause analysis, implementing Advanced Quality Prevention quality plans, and resolving escalated and complex issues in collaboration with multiple BY and customer stakeholders. Monitoring and correcting solution performance, stability, and sizing during customer roll-out phase, as well as early engagement in customer implementation projects, are part of the responsibilities. The ideal candidate should have a Bachelor's degree (STEM preferred) and a minimum of 6 to 9 years of experience in Customer Support or Product Support. Strong Supply Chain domain experience, Warehouse Management System Knowledge, strong Techno-Functional Expertise, and the ability to adapt to new technologies quickly are essential. ITIL Certification, experience in managing ERP products, and demonstrable experience in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution, and Cloud Scalability are desired. Experience with API management platforms, varied tools such as AppDynamics and Splunk, and handling a team are advantageous. Behavioral requirements include leadership capabilities, enhanced customer communication and situation management skills, a balance between soft and hard skills, strong sense of urgency, and a service mindset. Proactive self-development, staying up to date with learning opportunities, and the ability to lead or guide a small team are also important. The company values unity, driving success for both the company and customers. If you resonate with these values, you might be a great fit for this role.,

The role of this position is to provide solutions that bridge the gap between technology and business expertise in order to deliver effective client solutions. You will be responsible for: Bridging the gap between project and support teams by utilizing your techno-functional expertise. This includes driving the end-to-end process for new business implementation projects, from managing business requirements to integration, configuration, and production deployment. Checking the feasibility of new change requirements and offering optimal solutions to clients within clear timelines. Providing techno-functional support for all new business implementations, including building the entire system from scratch and supporting the solutioning team through architectural design, coding, testing, and implementation. Understanding both the functional and technical design and architecture to be implemented on the ERP system. Customizing, extending, modifying, localizing, or integrating the existing product through coding, testing, and production. Implementing business processes, requirements, and underlying ERP technology to translate them into ERP solutions. Writing code according to developmental standards and deciding on the implementation methodology. Offering product support and maintenance to clients for specific ERP solutions and resolving any day-to-day queries or technical problems that may arise. Creating and deploying automation tools/solutions to optimize processes and increase efficiency. Acting as a liaison between technical and functional requirements of the project and providing solutioning/advice to clients or internal teams as needed. Supporting on-site managers with necessary details regarding any changes and providing off-site support. Additionally, you will be responsible for skill upgrading and competency building by: Clearing Wipro exams and internal certifications to upgrade skills. Attending training sessions and seminars to enhance knowledge in the functional/technical domain. Writing papers, articles, case studies, and publishing them on the intranet. Your performance will be evaluated based on the following parameters: 1. Contribution to customer projects, including quality, SLA adherence, ETA compliance, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalations, and customer satisfaction. 2. Automation efforts, focusing on process optimization, reduction in process/steps, and decrease in the number of tickets raised. 3. Skill upgrading, measured by the number of trainings and certifications completed, as well as the number of papers and articles written in a quarter.,

As a Senior Solution Subject Matter Expert (SME) in Supply Chain Domain, you will be responsible for delivering flawless application onboarding services to BY customers, ensuring quality in implementation support. You will drive as a lead SME for BY Customer, delivering their Transportation Management System (TMS) Environments and providing support during their onboarding journey. Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives to ensure seamless delivery continuum into Operate through phased go-lives. Your responsibilities also include understanding the Application Landscape of the customer, ensuring application deployment is done, and implementing Advanced Quality Prevention plans to improve solution and service reliability. You will deepen your competency on end-to-end solution architecture, performance engineering, relevant Software as a Service (SaaS) tools, business processes, and industry domain. As a Senior solution SME, you will provide mentorship to Technical Architects and Consultants, deliver product/technical trainings, and support in improving the capability and delivery quality of the team. Your role will involve delivering an excellent customer experience by ensuring customer onboarding experience on the SaaS platform significantly enhances, customers are able to migrate within a defined period, and customers see a smooth handover to the Steady State Team. You will keep track of adoption and consumption numbers, analyze trends, provide inputs for improvement, and consistently achieve high customer satisfaction and make a positive impact on Net Promoter Scores (NPS). We are looking for a candidate with a Bachelor's degree (STEM preferred) and a minimum of 8 to 10 years of experience in Production Support/Application Deployment Role including Validation services. Experience in the installation of ERP products is preferred, along with experience in setting up and validating integrations through APIs (Rest and SOAP) and sFTP. Understanding of how Single Sign-On (SSO) Setup works is a positive, and experience in BY TMS Installation is a plus. The ideal candidate will possess strong Techno-Functional Expertise, be tech-savvy, provide technical and solution leadership during Critical/Major issues, and hold an ITIL Certification. Demonstrable experience, thorough knowledge, and interests in Cloud-native architecture, Distributed micro-services, Multi-tenant SaaS solution, Cloud Scalability, performance, and High availability are desirable. Experience with API management platforms and providing/consuming RESTful APIs is a plus. Furthermore, you should demonstrate leadership capabilities required to lead customer-facing investigations of complex and escalated solution issues, enhanced customer communication & situation management skills, and a balance between soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products). Possessing a strong sense of urgency from both Customer and company perspective, defining priorities, and being a global representative for key initiatives and projects are essential. Inspiring others by demonstrating a service mindset through consistently displaying customer-centricity and ownership, seeking 360-degree performance feedback, working on self-development opportunities, keeping up to date with learning opportunities for personal and professional development, and being able to lead or guide a small team to achieve customer/business objectives are key attributes we are looking for in a candidate. Our company values unite us and drive our success and the success of our customers. If you resonate with our core values, we invite you to explore further.,

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company committed to delivering sustainable solutions that advance mobility, improve wellbeing, and enhance modern life. Established in 1928, Lubrizol operates over 100 manufacturing facilities, sales, and technical offices worldwide, with approximately 8,000 employees. Our focus on diversity in professional backgrounds and life experiences shapes a positive recruitment process, ensuring candidates are known at their best and fostering engagement and fulfillment in all aspects of life. Responsibilities / Accountabilities: You will be responsible for developing and executing comprehensive B2B digital commerce strategies that align with the company's business objectives, representing various segments, channels, and regions. Your role will involve designing, developing, and implementing a scalable, reliable, and secure digital customer experience life cycle, with a primary focus on e-commerce capabilities on the commerce platform. You will manage all functionalities on the digital commerce platform, develop necessary processes, and refine the buying and self-service experience. Additionally, you will be tasked with developing new features and roadmaps to enhance customer experience, minimize support inquiries, and adopt new technologies such as automation, digital orchestration, AI, machine learning, and chatbots. Your responsibilities will also include creating technical designs, user stories, and prototypes to aid application development, as well as establishing key performance indicators (KPIs) like commerce usage rates and issue resolution times. Furthermore, you will lead cross-functional teams in planning, executing, and monitoring digital customer initiatives, ensuring timely and budget-compliant completion, and define work plans, scope, schedule, efforts, and budget. Collaboration with cross-functional teams to ensure cohesive execution across all channels and taking ownership of coordination and quality of deliverables with stakeholders is crucial. Technical Skills/Competencies: You should possess a minimum of 10+ years of experience as a functional expert, project manager, or techno-functional expert in the Digital Commerce domain or CX e-Commerce. Experience in driving digital commerce in the B2B space, manufacturing, technology industry, or pure-play platform companies is essential. Proficiency in managing large and complex Digital Commerce solutions and a strong understanding of platforms like Shopify, Magento, Salesforce Commerce Cloud, SAP hybris, and ADOBE, along with customer service technologies such as Zendesk and Freshdesk, are required. Strong analytical skills and experience with performance tracking tools like Google Analytics and Power BI are essential. Additionally, proficiency in digital support tools, including automation, chatbots, knowledge bases, and CRM systems, is preferred. Excellent communication, problem-solving skills, and the ability to manage multiple projects simultaneously with a customer-centric mindset focused on innovation and operational efficiency are highly valued. Education / Certification: Ideal candidates should hold a technical degree in BE / BTech with Computer Science or any engineering degree or MCA. Possessing an e-commerce certification or hands-on experience in the field is mandatory. Ready for your next career step Apply today and let's shape the future together! It's an exciting time to be part of Lubrizol. We are continually learning and evolving, driven by our passion for success not just for Lubrizol but for all who rely on us daily: our employees, customers, and communities. Operating with a strong commitment to safety, sustainability, ethics, and compliance, we prioritize the well-being of our employees, customers, and communities in all our endeavors. As a diverse, global team, we collaborate to address some of the world's most pressing challenges, impacting everyday lives through science that only Lubrizol can deliver. Our dedication to treating every employee with dignity and respect, a principle established over 90 years ago, remains unwavering today.,

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description- SAP EWM Role Purpose SAP EWM Consultant Minimum 7 10 years experience as a functional analyst or business analyst with SAP EWM domain expertise Good experience in SAP EWM implementation and support Knowledge of integration between SAP modules including capabilities, limitations & best practices; Working knowledge and understanding of Handling Unit Management, Bin and Storage locations, Movement types, Picking and Putaway strategies, Experience with EDI / SAP IDOCs and data exchanges in a logistics environment. Knowledge of EDI transactions and standards; with Monitoring Strong knowledge of Radio Frequency systems with the ability to configure / design custom EWM RF transactions. Good to have performed data migration activities (e.g. LSMW for inventory loads); Demonstrated ability to translate detailed functional specifications into clearly documented technical specifications. SAP certification is a definite asset; Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,