Oracle SCM Business Analyst

Lets talk about the role

Oracle SCM Senior Business Analyst

You will act as the bridge between Supply Chain Operations, IT, and cross-functional teams—supporting day-to-day operations while identifying opportunities for optimization and alignment with business strategy.

Key Responsibilities include:

Production Support

• Provide daily functional support for Oracle EBS (R12) and Fusion SCM modules including Procurement, Inventory, Order Management, Manufacturing, Purchasing, and Product Data Hub.
• Troubleshoot and resolve production issues, perform root cause analysis, and implement preventive actions.
• Manage Oracle Service Requests (SRs) and coordinate with Oracle Support for timely resolution.
• Monitor integrations between SCM, Finance, Manufacturing, and third-party systems to maintain data integrity.

Change Management & Enhancements

• Lead end-to-end change request processes—requirement gathering, impact analysis, testing, and deployment.
• Document functional designs, configuration changes, and process updates per change control procedures.
• Partner with business users for UAT and regression testing, ensuring ITIL-compliant change management.

Business Analysis & Process Optimization

• Collaborate with business teams to identify process gaps and improvement opportunities within the Oracle SCM landscape.
• Translate business requirements into functional specifications and coordinate with developers and integration teams.
• Recommend and implement Oracle best practices to enhance procurement, logistics, and inventory workflows.

System Maintenance & Upgrades

• Support upgrades, patches, and migration projects across EBS and Fusion environments.
• Conduct regression and validation testing for periodic releases and maintain configuration documentation.

Stakeholder Engagement

• Serve as a key liaison between Supply Chain, IT, and third-party vendors.
• Communicate status updates and project progress effectively.
• Conduct user training and prepare process and troubleshooting documentation.

Let’s talk about you

• 8–10 years of experience as an Oracle SCM Functional or Business Analyst.
• Strong hands-on expertise in Oracle EBS (R12) and Oracle Fusion SCM modules: Procurement, Purchasing, Inventory, Order Management, ASCP, BOM, WIP, and Costing.
• Deep understanding of supply chain processes including sourcing, fulfillment, planning, and logistics.
• Experience configuring and supporting Oracle setups, workflows, and approval hierarchies.
• Familiarity with integrations between SCM and Finance modules.

Technical & Analytical Skills

• Proficient in SQL for data analysis and issue resolution.
• Exposure to OIC, SOA, APIs, or Web Services is an advantage.
• Strong analytical and problem-solving skills with a focus on system stability and data integrity.

Change & Support Management

• Hands-on experience in ITIL-based support environments (ServiceNow, Jira, etc.).
• Proven ability to manage incidents, problems, and changes through structured governance.
• Excellent documentation and testing discipline with attention to release quality.

Soft Skills

• Exceptional communication and stakeholder management skills.
• Strong ownership mindset and collaborative approach.
• Ability to translate complex business problems into effective system solutions.

Education & Certifications

• Bachelor’s degree in Supply Chain Management, Business, IT, or related field.
• Oracle Certified Professional – SCM Cloud or EBS specialization preferred.
• ITIL Foundation Certification desirable.

Key Performance Indicators (KPIs)

• Timely incident and change resolution within SLA.
• Successful delivery of enhancements with minimal post-implementation issues.
• High user satisfaction and system reliability.
• Demonstrated contribution to process efficiency and cost optimization.