Oracle Fusion Cloud CX CPQ - Principal Consultant

Oracle Customer Success Services

As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Key Responsibilities

• Engage business partners to gather requirements and translate functional needs into technical specifications for CX (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud solutions.


• CPQ Techno/Functional Consultant would be responsible for configuring Oracle CPQ Cloud module Pricing, Quotation Configuration, Product Management-Items, BOMs, and System Configuration, Document Engine and Big Machines Language (BML), Utilities Libraries, Validation/Hiding/Constraint rules, Layout editor, Commerce layout, Custom CSS, Designing extensions and interfaces in Oracle CPQ Cloud module.


• Experience with web services standards and technology including WSDL, SOAP, REST, XML, XML-Schema, XSL, WS standards/Security etc.


• Strong knowledge of the CPQ Data Model


• Work closely with business analysts and project managers to provide customer support


• Also if the candidate has knowledge of HTML, CSS, JavaScript, that would be an added advantage.

Qualifications & Skills

Mandatory:

• Bachelor s degree (BE, BTech, MCA).


• Minimum 5 years experience with Oracle CX Cloud products (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud).


• Deep Implementation/Support experience of CX processes and CPQ solution areas.


• Proficiency with JavaScript, jQuery, KnockoutJS, NodeJS, HTML, CSS, Webpage Design, Python, VBCS, Redwood.


• Strong analytical and problem-solving skills.


• Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

• Excellent communication and project management skills, including stakeholder and team facilitation.


• Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.


• Familiarity with OAC-Essbase, Essbase 19c, and Essbase 21c platforms.

Self-Assessment Questions

1. Can I confidently translate complex business and functional requirements into technical Oracle CPQ specifications and solutions


2. Do I have hands-on experience implementing and supporting Oracle CPQ Cloud products.


3. Am I skilled in developing custom integrations and automations using CPQ Data Integration, CPA Fusion Integration Agent.


4. Have I successfully supported diverse CPQ processes.


5. Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment

Career Level - IC4

1. Incident Management

• Troubleshoot and resolve application issues:




• Prioritize and escalate:

2. End-User Support & Enablement

• Respond to user queries:




• Conduct training and knowledge sharing:

3. Configuration & Administration

• Assist with configuration:




• Support minor changes and regression tests

  during quarterly updates.

4. Service Request (SR) Management

• Log and manage Service Requests (SRs) with Oracle:




• Monitor patch and bug progress

  and keep business updated.

5. Release & Patch Readiness

• Analyze and communicate impact of quarterly updates:




• Regressions/UAT testing:

6. Integration & Data Flow Support

• Monitor and support integrations:




• Coordinate with IT or integration partners as needed.

8. Documentation & Knowledge Base

• Maintain up-to-date support documentation:

9. Customer Experience

• Advocate for user satisfaction:

10. Compliance & Best Practice

• Ensure data privacy and compliance:




• Promote SaaS best practices

  (e.g., configure > extend > customize) and minimize system customizations.