Oracle Eloqua Marketing - Implementation and Support Specialist

Oracle Customer Success Services

As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Key Responsibilities

• Oracle Eloqua consultant will play a pivotal role in driving the organization's marketing automation strategy and campaign execution through the Oracle Eloqua platform.
• The role encompasses end-to-end campaign setup, platform governance, data integrity management, and the delivery of high-quality, compliant, and data-driven customer communications.
• Ensure seamless integration with CRM systems, optimizing marketing operations, and enhancing campaign performance and efficiency.
• Resolve the customer reported issues within the agreed SLAs.
• Work on enhancement requests and break fixes.
• Perform impact assessment and regression testing as part of quarterly upgrades.

Qualifications & Skills

Mandatory:

• Bachelor's degree (BE, BTech, MCA).
• Minimum 5 years experience with Oracle Eloqua Marketing
• Deep Implementation/Support experience in Oracle Marketing modules
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

• Knowledge of other Oracle Marketing Modules (Responsys, Unity and Infinity)
• Excellent communication and project management skills, including stakeholder and team facilitation.
• Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Oracle Customer Success Services

As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Key Responsibilities

• Oracle Eloqua consultant will play a pivotal role in driving the organization's marketing automation strategy and campaign execution through the Oracle Eloqua platform.
• The role encompasses end-to-end campaign setup, platform governance, data integrity management, and the delivery of high-quality, compliant, and data-driven customer communications.
• Ensure seamless integration with CRM systems, optimizing marketing operations, and enhancing campaign performance and efficiency.
• Resolve the customer reported issues within the agreed SLAs.
• Work on enhancement requests and break fixes.
• Perform impact assessment and regression testing as part of quarterly upgrades.

Qualifications & Skills

Mandatory:

• Bachelor's degree (BE, BTech, MCA).
• Minimum 5 years experience with Oracle Eloqua Marketing
• Deep Implementation/Support experience in Oracle Marketing modules
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

• Knowledge of other Oracle Marketing Modules (Responsys, Unity and Infinity)
• Excellent communication and project management skills, including stakeholder and team facilitation.
• Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Career Level - IC4