Oracle CX Support

Resource is responsible to support to customers using Oracle CX applications. Resource should have sound knowledge and extensive experience Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud. Resource should work closely with cross-functional teams such as sales, marketing, and customer service to ensure that customer issues are resolved effectively and efficiently. Resource should have strong understating of Oracle EBS module and their functionality

Resource is responsible for conducting root cause analysis on customer issues to identify underlying problems and propose solutions. Resource should have capabilities to understand Business and System requirements and support applications/services in Oracle CX.

1. Provide technical support to customers using Oracle CX applications such as Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud.
2. Provide technical support and troubleshooting for Oracle EBS applications.
3. Resolve customer issues in a timely manner to ensure customer satisfaction.
4. Escalate complex issues issues to senior technical support staff or the development team to ensure timely resolution.
5. Create and maintaining support documentation such as knowledge base articles, user manuals, and troubleshooting guides.
6. Collaborate with cross-functional teams and work closely with cross-functional teams such as sales, marketing, and customer service to ensure that customer issues are resolved effectively and efficiently.
7. Conduct root cause analysis customer issues to identify underlying problems and propose solutions.
8. Keep up to date with product updates and releases and ensure customers are informed about new features and capabilities.
9. Provide feedback to the development team on customer issues and feature requests to help improve the product.