Implement and configure Oracle Customer Engagement Cloudto align with business needs and optimize customer interactions. Design and manage customer segmentation, loyalty programs, and promotional campaignsto enhanceengagement and customer retention. Set up and manage Loyalty Programs & Award Programs, ensuring seamless execution and tracking. Configure and maintain Gift Card Programs, ensuring integration with POS and other transactional systems. Integrate Oracle Customer Engagement Cloudwith enterprise systems such as POS, ERP, and eCommerce platformsfor a unified customer experience. Analyze customer datato optimize targeted marketing, promotions, and engagement strategies. Provide technical support and troubleshootingto resolve system issues and ensure smooth operations. Collaborate with cross-functional stakeholdersto gather requirements, recommend best practices, and implement solutions. Ensure data integrity, compliance, and securitywithin the Oracle Customer Engagement Cloud ecosystem. Conduct training sessions and develop user documentationto support system adoption and efficiency. Stay updated on Oracle updates and new features, ensuring continuous improvement and system enhancements. Proficiency in SQL, REST/SOAP APIs, and Oracle BI reportingfor data analysis and reporting. Strong troubleshooting and workflow optimization skillsfor customer engagement solutions. Excellent communication and collaboration skillsto work with business and technical teams.

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