Oracle Apps Technical Consultant

Required Skills:

• Oracle EBS Database knowledge, table names, and views
• Must have good hands-on experience using Oracle e-Business R12 with India Localization
• BI Publisher / XML Reporting Development
• Good experience in PL/SQL programming
• Integration / Bolt-On Tool Experience
• Expert on Oracle Development Tools e.g., Forms, Reports, Workflow, Interface
• Basic Knowledge of Purchasing and Financial Modules
• Experience in extracting/loading data with various formats e.g., XL, CSV, Text Files

Optional Skills / Good to Have:

• Functional Knowledge of Oracle EBS Financials / Purchasing Modules

Job Responsibilities:

• Gather, understand, and map the Client business needs about existing system processes
• Identify, review, and prioritize the Client system gaps and propose system workarounds or customization solutions
• Design / Develop RICEW / CEMLI objects as per Solution requirement
• Interaction with Customers on Technical Requirements
• Provide Support on Existing Applications and Resolve Support Issues
• Support and Troubleshooting:
• Provide Support to address user issues, troubleshoot problems, and ensure the systems smooth operation.
• Ticket Management—The candidate is expected to manage support tickets and resolve users' issues/queries.
• SLA Management—The candidate must adhere to the SLA defined for the ticket severity.
• User Training—The candidate must ensure the user training wherever required as per the issue trend.
• Coordination—Coordination with Functional Team for the Issue resolution.
• Communication—The candidate must have effective communication to interact with the users.
• Documentation / KB—The candidate needs to prepare the documentation for the issue resolutions.