Optometrist

Job description

About Lenskart

Lenskart is Indias fastest-growing eyewear brand, revolutionizing the way people experience vision care. With a mission to give India a vision, we combine cutting-edge technology, stylish eyewear, and personalized service across our retail stores and digital platforms.

Role Overview

As a Lenskart Optometrist, youll go beyond traditional eye check-ups. Youll be a trusted advisor, combining clinical expertise with customer-centric service and product recommendations. This role blends healthcare precision with retail excellence to deliver an exceptional in-store experience.

Key Responsibilities

Customer Experience & Engagement

• Greet and guide walk-in customers to the clinic for complimentary eye check-ups
• Drive Net Promoter Score (NPS) through empathetic service and clear communication
• Resolve customer concerns with professionalism and care

Eye Check-Up & Dispensing

• Follow Lenskarts 12-step optometry process for accurate diagnosis
• Share prescriptions clearly and educate customers on lens options (single vision, progressive, etc.)
• Conduct quality checks before product handover

Product Recommendation & Sales

• Recommend frames and lenses based on customer preferences and lifestyle
• Understand unstated needs and pitch optimal solutions at the right moment
• Achieve sales targets, eye-test conversions, and minimize returns

Store Operations & SOP Adherence

• Maintain store hygiene and equipment standards
• Execute stocktakes and ensure POS transactions are processed smoothly
• Coordinate product pick-ups and manage post-sale follow-ups

Desired Attributes

• Strong interpersonal and listening skills
• Ability to build trust and rapport with diverse customers
• Adaptability in a fast-paced retail environment
• Proactive ownership and result-oriented mindset
• Freshers welcome; training provided

Why Join Lenskart?

• Be part of a purpose-driven brand transforming vision care
• Work in a dynamic, tech-enabled retail environment
• Grow your career with structured training and advancement opportunities

sathya.g@lenskart.com

7760110519