Ops Sup Analyst 1

This role is for UAE Consumer business, wherein you will be involved in one or more of the following activities: Loan processing, Trades / Order Processing, Corporate actions processing, Security / Account Maintenance, and other related aspects of UAE consumer banking business. You must be willing to learn various aspects of the UAE business under one roof and broaden your knowledge spectrum. This role will provide you with the opportunity to understand the complete client experience from order booking, Asset Maintenance, trade settlement, corporate action, and reconciliation of assets. Your core responsibilities will include processing customer instructions related to Investment operations, tracking and working within the required Service Levels, managing different work queues, assisting with the production of department MIS and reporting, taking personal responsibility for your performance, identifying enhancements to processes that realize tangible benefits, and delivering a high level of customer service to both internal and external customers. Key Deliverables: - Utilize knowledge of Investment Products, Trade lifecycle, Trade Settlement, Asset Servicing, Loan processing, Reconciliation & Corporate Actions in daily BAU. - Verify and process customer requests/instructions through various channels ensuring proper due diligence. Communicate effectively with customers and resolve investigation cases within designated time frames, if required. - Follow through tasks and take ownership to ensure they are completed to the required standards. - Adhere to policies and standard frameworks decided by the company to meet client needs. - Meet all Control and Compliance requirements and update procedures as required. - Ensure day-to-day operations are performed and SLAs are met as agreed for all businesses. - Ensure timely and accurate processing and customer resolution. - Escalate incomplete/delayed processing of activities in a timely manner. Skills required for this role include: - 5+ years of relevant experience - Flexibility to work in the UAE time zone and holidays. - Excellent communication skills, both verbal and written. - Good Microsoft skills including Excel, Word, and Outlook. - Knowledge of risk & controls to resolve first-level escalated inquiries. - Computer literate and ability to grasp several in-house systems quickly. - Demonstrates collaborative competency. Operations - Core Operations Support Full-time,