Ops Sup Analyst 1

This role is for UAE Consumer business, wherein you will be deployed into one or more of the following activities: Loan processing, Trades/Order Processing, Corporate actions processing, Security/Account Maintenance, and other related aspects of UAE consumer banking business. You must be open to learning various aspects of UAE business under one roof and elevate your knowledge spectrum. This role will offer you the opportunity to understand the complete client experience right from order booking, Asset Maintenance, trade settlement, corporate action & Reconciliation of assets. Your core responsibilities will include processing customer instructions related to Investment operations, tracking and working within the required Service Levels, managing different work queues, assisting with the production of department MIS and reporting, taking personal responsibility for your performance, identifying enhancements to processes that realize tangible benefits, and delivering a high level of customer service to both internal and external customers. Key deliverables of this role will involve utilizing knowledge of Investment Products, Trade lifecycle, Trade Settlement, Asset Servicing, Loan processing, Reconciliation & Corporate Actions on a daily basis, verifying and processing customer requests/instructions through various channels ensuring proper due diligence, following through tasks and taking ownership to ensure they are completed to the required standards, adhering to policies, standard framework decided stated by the company to meet client need, meeting all Control and Compliance requirements and updating procedures as required, ensuring day-to-day operations are performed and SLAs are met as per agreed for all businesses, timely and accurate processing and customer resolution, and timely escalation of incomplete/delayed processing of activities. Skills required for this role include 5+ years of relevant experience, flexibility to work in UAE time zone and holidays, excellent communication skills both verbal and written, good Microsoft skills including Excel, Word, and Outlook, knowledge of risk & controls to resolve first-level escalated inquiries, being computer literate and ability to grasp several in-house systems quickly, and demonstrating collaborative competency. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. Please note that this job description is for a Full-time position in the Operations Support job family group at Citi.,