Ops Manager

The position of Ops Manager in Bangalore requires a candidate with at least 10 years of professional experience, including a minimum of 2 years in a leadership or management role where you directly managed people and processes. You should have prior experience in a live operations or time-sensitive environment such as a call center, help desk, or network/OTT operations. As an Ops Manager, you will need to demonstrate strong project and program management skills, with the ability to prioritize and assign tasks effectively. Experience in handling internal and external customers is essential, along with operational rigor, excellent business acumen, problem-solving abilities, and analytical skills. Your responsibilities will include tracking tasks and projects to completion, managing timelines, and keeping stakeholders informed of progress. You should possess a deep understanding and experience in live TV and live sports operations, along with high diligence, exceptional communication skills, and the ability to troubleshoot and document issues effectively. The ideal candidate must excel in prioritization, time management, and collaboration, with strong multitasking capabilities to complete high-priority tasks promptly. You should be comfortable working night shifts (mandatory) and weekends as required. Key Skills: - OTT Operations - Live Operations - Call Center This full-time, permanent role in the ITES/BPO/KPO industry falls under the functional area of Banking and Insurance, with a role category of Outsourcing/Offshoring. Job Code: GO/JC/21422/2025 Recruiter Name: Marilakshmi,