Ops Command Center app support analyst

As an App Support Senior Analyst within the Services - Client & Services Assurance group at Citi, you will be responsible for investigating alerts, pinpointing root causes through detailed analysis of application flows, and ensuring clear communication with stakeholders regarding system and business service availability. Your role also involves managing Major Incidents to coordinate responses and escalations to maintain the flow of TTS Services to client-facing teams. Additionally, you will identify and eliminate operational inefficiencies, lead initiatives to enhance service efficiency and stability, and act as a bridge between Business and Technology teams to expedite incident resolutions and provide a business-oriented perspective on remediation strategies. Key Responsibilities: - Investigate alerts and pinpoint root causes through in-depth analysis of application flows - Ensure clear communication with stakeholders regarding system and business service availability - Manage Major Incidents to coordinate responses and escalations - Identify and eliminate operational inefficiencies and lead initiatives to enhance service efficiency and stability - Act as a bridge between Business and Technology teams to expedite incident resolutions and provide a business-oriented perspective on remediation strategies Qualifications Required: - Technology academic degree with 4-6 years of relevant work experience - Proficiency in database management tools such as Oracle, Mongo DB, and Sybase - Familiarity with application monitoring platforms like Grafana, ITRS Geneos, and AppDynamics - Basic understanding of webserver technologies (WebLogic or WebSphere) - Knowledge of Middleware technologies such as MQ, Kafka - Experience with ITIL tools like ServiceNow (ITIL Foundation Certification preferred) - Strong troubleshooting and problem-solving abilities - Effective verbal and written communication skills - Foundational grasp of Observability, Site Reliability Engineering (SRE), and Open Telemetry Principles This full-time role falls under the Technology job family group, specifically categorized under Applications Support at Citi. If you require any accommodations due to a disability to utilize search tools or apply for this position, please refer to the Accessibility at Citi guidelines. For further details on Citis EEO Policy Statement and your rights, please review the respective documents.,