Operations Support Specialist - Chennai

As an Operations Support Specialist at Citi based in Chennai, India, you will be responsible for providing operations support services, including record/documentation maintenance, account maintenance, and serving as a liaison between operations staff and clients. Your role will involve resolving customer inquiries, supervising escalated issues, and ensuring efficient customer service while adhering to laws and regulations. **Key Responsibilities:** - Resolve customer inquiries and supervise escalated issues - Identify opportunities to offer value-added products and services - Communicate daily with management on productivity and quality indicators - Facilitate training and assist with answering staff questions - Support a diverse array of products and services - Assist with Lean and process improvement projects - Resolve complex problems and escalate when needed **Qualifications Required:** - 2-4 years of relevant experience; Comprehensive knowledge of Dispute process - Proficiency in Microsoft Office - Ability to work unsupervised and apply problems solving capabilities - Demonstrated analytical skills and mathematical knowledge - Clear and concise written and verbal communication skills At Citi, you will have access to programs and services for your physical and mental well-being, including telehealth options and confidential counseling. The company also offers expanded Paid Parental Leave Policy for employees worldwide, resources for financial well-being, and various learning and development opportunities to support your career growth. Additionally, Citi encourages employees to volunteer in their communities and provides generous paid time off packages. Working at Citi means being part of a global family of dedicated individuals. You will have the chance to grow your career, contribute to your community, and make a real impact. If you are looking to shape your career with a company that values your growth and development, consider applying for the Operations Support Specialist role at Citi today.,