Operations Support Agent

Role Overview: As an Air Network Support at FedEx, you will be responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. You will need to identify anomalies as they arise and use judgment based on rules and procedures to resolve them. For complex issues, you may escalate to senior team members. Please note that the job will close at 12 am on the Posting Close date, so ensure you submit your application before the Close Date. Key Responsibilities: - Complete defined processes and procedures to deadline - Ensure accuracy, completeness, and compliance with relevant standards - Identify anomalies and resolve them using judgment and procedures - Escalate complex issues to senior team members Qualifications Required: - Accuracy & Attention to Detail - Microsoft Office & PC Skills - Planning & Organizing Skills - Interpersonal Skills - Problem Solving Skills In addition to the job-specific details, FedEx emphasizes its commitment to diversity, equity, and inclusion in its workforce. The company is an equal opportunity/affirmative action employer, providing growth opportunities for all employees. FedEx operates on the People-Service-Profit philosophy (P-S-P), focusing on taking care of its people, delivering impeccable service to customers, and reinvesting profits back into the business and its employees. The culture at FedEx is a cornerstone of its success, fostering a work environment that encourages innovation and quality service while valuing the contributions of its team members.,