Posted:3 days ago|
Platform:
Work from Office
Full Time
The ideal candidate will be responsible for supporting daily operational activities at the Phagwara Branch.
This role includes managing end-to-end forex transaction processes, providing customer support, ensuring compliance with regulatory guidelines, handling documentation, and coordinating with internal teams.
The candidate should have prior experience in the foreign exchange or financial services sector, with a solid understanding of RBI regulations, standard operational protocols, and customer service best practices.
Execute day-to-day forex operations including foreign currency sale/purchase, remittances, and prepaid card handling.Handle customer walk-ins and assist them with forex-related queries and transactions.Ensure accurate billing, voucher preparation, currency counting, and system entry for each transaction.Maintain and verify customer KYC documentation as per RBI/AML norms.Coordinate with the central compliance team to ensure regulatory and audit requirements are met.Support the branch in inventory management, including cash balancing, physical currency stock, and card issuance.Liaise with banks, FFMCs, and internal departments for transaction execution and reporting.Prepare and maintain daily MIS, transaction logs, and operational reports for audit and compliance purposes.Escalate customer concerns or irregularities to senior team members for prompt resolution.
Multicon Group
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