Operations Processing Associate

As a Security Product Support Specialist, your main responsibility will be to commission and de-commission security products like Closed-Circuit Cameras at retail stores in North America and globally. This includes conducting audits and compliance checks to ensure the accuracy of data captured by these security products through video recordings. You will be tasked with configuring new and existing cameras remotely, investigating and resolving data discrepancies, and escalating issues to a supervisor when necessary. Your role will also require you to demonstrate strong interpersonal and customer relationship skills while providing efficient and courteous service to customers. It is crucial to document all activities and actions taken to resolve customer issues effectively. Additionally, you will leverage your in-depth knowledge of systems and operations to support the assigned customer group. To excel in this role, you must be open to working in a 24x7 environment, specifically US shifts. A minimum of 6 months of experience in a customer service role is required, along with proficiency in using Windows PC applications, including MS Office. Attention to detail, time management, and organizational skills are essential. Effective communication skills, both oral and written, will be crucial for exchanging information with clients. As a prospective candidate, you should hold a graduate degree in any stream and currently be based in the Delhi NCR region due to the current work-from-home situation. The typical expected experience for this position ranges from 1 to 3 years. The required schedule availability is Monday to Friday from 11:00 am to 09:00 pm IST, with the flexibility for shift changes based on client requirements. Overtime work and weekend shifts may be necessary depending on business needs.,