Posted:3 hours ago|
Platform:
Work from Office
Full Time
ITIL V3/V4 certified
Experience on ITSM (Incident and Problem Management)
Create an inspiring team environment with an open communication culture
Set clear team goals
Have understanding of ITSM tool.
Have knowledge on Incident Management.
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Suggest and organize team building activities
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Decision-making skills
8+ years of Industry Experience with at least 5 years of Team handling & End User Support
Good People Management & Escalation Management skill
Good in Communication (Both written & verbal)
Good Process knowledge for Call Management & ITIL
Experience in handling Ticket Management Tool
Experience in MIS Reporting
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