Operations Manager

Job Title: Operations Manager

Experience: 10–12 Years
Location: Noida

Education: Graduate (MBA preferred)

Role:

• Manage all the required Operational activities. Ensure that our processes and procedures are followed smoothly, and timelines are met.
• Leading continuous improvement initiates, identify ineFiciency, streamline processes and implement best practices across ICC to drive operational excellence.
• Evaluate current workflows to identify areas of improvement, implement changes to enhance eFiciency and ensure scalability. Create and maintain SOPs, process documents, and operational controls
• Develop tools and processes for existing clients such as the tracking and delivery of commitments, & metric reporting.
• Orchestrate discussions with senior execs around their business needs. Collaborate with internal and external stakeholders to ensure operational excellence and alignment with ICC goal.
• Lead and mentor operations teams handling daily processing and validation activities. Establish operational best practices and ownership culture
• Own end-to-end communication and resolution with partners and internal support team to solve queries and ensure seamless operations.

Requirements:

• The ability to write succinct, crisp emails and a great phone manner
• Proficient in Excel, and Excellent written and oral communication skills.
• Fluent in English. Additional language proficiency desired.
• Knowledge of programming language will be an added advantage

Pay: ₹800,000.00 - ₹2,000,000.00 per year

Experience:

• MIS: 10 years (Preferred)
• Banking: 10 years (Required)
• fintech: 10 years (Required)
• Stakeholder management: 10 years (Required)
• Operations management: 10 years (Preferred)
• Microsoft Excel: 9 years (Preferred)

Work Location: In person