Operations Manager

Job Title: Operations Manager US Staffing

Job Summary

We are looking for an experienced and result-oriented Operations Manager – US Staffing to oversee daily staffing operations, manage recruitment and delivery teams, improve operational efficiency, and ensure timely fulfillment of client requirements. The candidate will be responsible for managing end-to-end US staffing operations, monitoring team performance, implementing recruitment strategies, and ensuring that business objectives and client expectations are met.

The ideal candidate should have strong knowledge of US IT staffing, recruitment delivery, vendor management, team leadership, and operational reporting.

Roles and Responsibilities

• Manage and oversee day-to-day operations of the US IT staffing and recruitment team.
• Lead, mentor, and manage US IT recruiters, team leads, delivery managers, and other operational staff.
• Monitor recruitment activities, including sourcing, screening, candidate submissions, interview coordination, and placements.
• Ensure timely fulfillment of client requirements and maintain high-quality candidate submissions.
• Develop and implement operational strategies to improve recruiter productivity, delivery efficiency, and placement ratios.
• Monitor daily, weekly, and monthly performance metrics, including submissions, interviews, closures, and revenue generation.
• Establish and track key performance indicators (KPIs) for recruitment teams and individual recruiters.
• Coordinate with Business Development Managers (BDMs), account managers, and client-facing teams to understand hiring requirements and business priorities.
• Manage recruitment delivery for Tier-1 vendors, prime vendors, direct clients, and staffing partners.
• Ensure effective communication and coordination between recruitment, sales, account management, and compliance teams.
• Monitor the complete recruitment lifecycle, from requirement allocation and candidate sourcing to offer acceptance and onboarding.
• Identify operational bottlenecks and implement corrective measures to improve turnaround time and recruitment outcomes.
• Develop standard operating procedures (SOPs), workflow guidelines, and reporting mechanisms to ensure consistent operations.
• Manage recruiter allocation, workload distribution, and resource planning based on client requirements and business priorities.
• Review team performance regularly, provide coaching and feedback, and implement performance improvement plans when required.
• Ensure accurate maintenance of candidate databases, ATS records, submission trackers, and operational reports.
• Oversee coordination for vendor onboarding, candidate documentation, background verification, and compliance requirements, as applicable.
• Manage escalations related to candidate dropouts, interview delays, submission quality, and client delivery concerns.
• Analyze recruitment and operational data to identify trends, improve productivity, and support management decisions.
• Work closely with senior management to develop operational plans, improve profitability, and achieve organizational goals.
• Ensure recruitment processes follow company policies, contractual obligations, and applicable employment and data privacy requirements.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Proven experience in US IT staffing operations, recruitment delivery, or staffing team management.
• Strong understanding of the US staffing recruitment lifecycle and vendor ecosystem.
• Experience managing recruiters, team leads, and recruitment delivery teams.
• Knowledge of Tier-1 vendors, prime vendors, direct clients, and US staffing engagement models.
• Strong leadership, team management, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and escalation-handling abilities.
• Experience tracking recruitment KPIs, preparing MIS reports, and analyzing operational performance.
• Familiarity with Applicant Tracking Systems (ATS), CRM platforms, Excel, and recruitment reporting tools.
• Ability to manage multiple priorities in a fast-paced, target-driven environment.
• Strong focus on operational efficiency, recruitment quality, client satisfaction, and business results.

Preferred Experience

• 5–10 years of experience in US IT staffing, recruitment operations, or staffing delivery management.
• Prior experience managing a team of US IT recruiters and team leads.
• Experience handling multiple clients, vendor requirements, and high-volume recruitment operations.
• Knowledge of C2C, W2, and other applicable US staffing engagement models.
• Experience in process improvement, performance management, and operational planning.

Key Performance Indicators (KPIs)

• Overall recruitment team productivity.
• Number of candidate submissions, interviews, and successful placements.
• Requirement fulfillment rate and time-to-fill.
• Submission-to-interview and interview-to-placement conversion rates.
• Revenue generation and delivery profitability, where applicable.
• Recruiter productivity and target achievement.
• Candidate retention, joining ratios, and offer-to-joining conversion.
• Client satisfaction and resolution of escalations.
• Operational efficiency and adherence to defined processes.
• Accuracy and timeliness of MIS and operational reports.

Job Details

• Employment Type:

  Full-Time, Permanent

• Department:

  Operations / Recruitment Delivery

• Role:

  Operations Manager

• Industry:

  IT Staffing / US Staffing / IT Services

• Experience:

  5–10 Years

• Work Location:

  Noida (if applicable)

• Shift:

  US Shift / Night Shift

• Team Management:

  US IT Recruiters, Team Leads, and Delivery Teams