Operations Manager

Exp: 5-7 Yrs

Key Responsibilities

· Oversee day-to-day business operations and ensure smooth execution of operational activities.

· Develop, implement, and improve operational processes, workflows, and standard operating procedures (SOPs).

· Coordinate with internal teams, including HR, Sales, Finance, Customer Support, and other relevant departments, to ensure seamless operations.

· Monitor operational performance through key performance indicators (KPIs), reports, and dashboards.

· Identify operational gaps, resolve bottlenecks, and implement corrective actions to improve efficiency.

· Manage resource allocation, task prioritisation, and workflow planning to meet business objectives.

· Ensure timely completion of assigned projects, deliverables, and operational targets.

· Prepare periodic operational reports and present updates, challenges, and recommendations to management.

· Maintain operational documentation, records, and process guidelines.

· Identify opportunities for automation, cost optimisation, and productivity improvement.

· Support management in strategic planning, business process development, and execution of operational initiatives.

· Ensure adherence to internal policies, procedures, quality standards, and applicable compliance requirements.

· Handle escalations and coordinate with relevant stakeholders to resolve operational issues effectively.

Required Skills and Qualifications

· Bachelor’s degree in Business Administration, Operations Management, or a related field.

· Relevant experience in operations management, business operations, or process management.

· Strong organisational, analytical, and problem-solving skills.

· Excellent communication, coordination, and stakeholder management abilities.

· Proficiency in MS Excel, Google Sheets, MS Office Tools, reporting tools, and business productivity applications.

· Ability to analyse operational data, prepare reports, and identify improvement opportunities.

· Strong time management and multitasking skills.

· Ability to work independently and manage competing priorities.

· A proactive approach to process improvement and operational excellence.

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

• Provident Fund

Work Location: In person