15203 Operations Management Jobs - Page 2

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Your Role Key Responsibilities: Lean Strategy & Execution Design and deploy Lean frameworks tailored to client environments, including value stream mapping, waste elimination, and process standardization. Lead the implementation of Lean tools such as 5S, A3 problem solving, PDCA cycles, and visual management systems. Kaizen Implementation Plan and execute quarterly Kaizen eventsacross client projects to identify improvement opportunities and implement rapid solutions. Project & Program Oversight Manage multiple Lean transformation projects simultaneously, ensuring delivery excellence and client satisfaction. Performance Tracking & Reporting Use data visualization tools (e.g., Power BI, Table...

About The Job Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run accordin...

Your Role Oversight of the daily workflow and management of the AML TM L1 analysts Monitoring of alert queues and ensuring required prioritization and allocations across the team Ensure standard processes, role and responsibilities of the AML team while meeting / exceeding SLAs/KPIs across quality and throughput Support consistent hiring and performance management practices for a team of ~10-15 Analyze and review quality & productivity trends and reports feedback to internal & client leadership Deliver projects on time, on budget, with exceptional quality under tight deadlines & minimal supervision Act as a subject matter resource on AML TM policies and procedures for the team specific to th...

Your Role Lead daily production support operations, ensuring adherence to KPIs, SLAs, and business expectations. Provide Level 2 support, resolve incidents, and manage service/change requests aligned with ITIL processes. Analyze recurring issues, drive root cause investigations, and implement permanent fixes for stability. Collaborate with stakeholders and cross-functional teams, ensuring effective communication and issue resolution. Manage and mentor a production support team, contribute to process improvements, documentation, and knowledge sharing. Your Profile 12+ years of experience in Application L2 Production Support, Business Analysis, and Monitoring. Proficient in SQL, application mo...

About The Job Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run accordin...

Coordinating with Vendors for the booking confirmation through emails and calls. Approving the hotels and cabs assigned on company portal. Assigning tour manager and coordinating with them. Accuracy and Quality, Collaborate with other departments Perks and benefits Performance Bonus

Join us as a Collateral Management Analyst Joining us in Client Operations, you'll be supporting collateralised trading, and ultimately helping us to mitigate credit risk Well also look to you to perform investigations and reconciliations to identify collateral discrepancies and actively manage exceptions You'll enjoy considerable variety in your role, and you'll have valuable exposure to senior stakeholders across the business We're offering this role at senior analyst level What you'll do As a Collateral Management Analyst, youll determine, agree and book margin calls for exposures above thresholds on a daily basis. Youll also take accountability for collateral margin management across bil...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Plant Head - Operations for Aerospace industry - 20 to 25 Years at Pune. Position - Plant Head Operations Experience - 20 to 25 Years Location - Pune Note - Experience from Aerospace manufacturing industry is mandatory. Job Description: Experience in Quality, Design and Development, Production, Supply chain. Experience in Machining, Special Processes, Forging, Assemblies. Experience in CNCs, VMCs, Special Purpose machines development, Jigs/fixtures. Experience in Forgings like Aluminin, Titanium, Brass, Stainless Steel. Experience in Fittings, Valves, Hoses, Regulators. Should have handled P&L and team. Should have worked with Tier -1 or Tier -2 Global Aerospace Customers. If interested, ple...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Recruiting is a specialized area of staffing and recruiting focused on attracting and placing prospective employees including: Promoting the organizations image as a desirable place to work Attracting, recruiting, screening, and interviewing candidates Recommending placement of internal and external candidates for entry-level and experienced positions Referring applicants for particular job openings, administering pre-employment tests, checking references, conducting exit interviews for candidates declining offers, and providing feedback to unsuccessful candidates May assist with job advertising and postingPositions on this level have advanced knowledge and experience and participates in/lea...

Required Skills: Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA Education: BE, BTech, Dip (Computer Science and Engineering) or Electronics and Communication

Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company. Develop, implement, and maintain quality assurance protocols. Increase the efficiency of existing processes and procedures Required Candidate profile 3+ years of proven success in an operations management role Strong skills in budget development and oversight Excellent ability to delegate responsibilities while maintaining organizational control

Experience in process re-engineering and change management.Evaluate current processes in the organization. Recommend changes, assist, and motivate them in implementing the changes mentioned. Required Candidate profile Visiting client premises and branches.Interacting with their employees and training them whenever needed. Basic knowledge of various departments and operations of different companies.

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

The Team Leader will oversee daily activities, provide mentorship to team members, and implement strategies for continuous improvement. Your leadership will be instrumental in motivating the team, enhancing productivity, and ensuring adherence to company policies and procedures. As a key figure in our operations, you will analyze performance metrics, resolve any arising issues, and facilitate effective communication between team members and management. Your ability to lead by example and promote a positive organizational culture will greatly contribute to the success of the team. Responsibilities Coordinate and supervise daily operations of the team to meet performance targets Provide guidan...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and workforce productivity. Key Responsibilities Forecasting & Capacity Planning Develop and maintain medium to long-term forecasts based on volume, seasonality, business growth, and other demand drivers. Validate historical data and trends, adjust assumptions as needed. Plan capacity to meet Service Level Agreements (SLAs) and business needs...

Candidate should be of 7-10 years of experience in Gold and Diamond Jewelry Industry and of smile and good looking. Knowledge of Gem and Jewelry Industry A Counter Sales Manager is responsible for managing the sales team and daily operations at a retail counter, ensuring customer satisfaction, achieving sales targets, maintaining inventory, and promoting products and services. Key duties include customer engagement, managing transactions, providing product knowledge, resolving complaints, training staff, and maintaining a clean and organized sales area. Key Responsibilities Customer Service: Greet customers, provide product information, assist with product selection, and ensure customer sati...

Job Purpose The Operations Assistant is responsible for providing support to dispatch officers & flight operations teams and ensuring the smooth operation of the flight schedule. The Assistant - Operations ensure all flight operations as per regulatory norms & standards. The Assistant Operations is responsible for check-out and check-in of cadets during their training flights, including checking if all required paperwork is filled. Key Accountabilities Manage check-out and check-in process of cadet flights during training operations Control access to the SHA for authorized personnel only Efficient and smooth functioning of flying operations, track weather data, initiate safety stops in case ...