3379 Operations Management Jobs - Page 2

Responsibilities: * Lead cross-functional teams * Manage budgets & resources effectively * Ensure project success within timeline & scope * Collaborate with stakeholders * Monitor program performance * Program Designing * Corporate Communications Annual bonus

Position: Personal Assistant to Director Location: Fort, Mumbai, Maharashtra Firm MH Co & Law About Us: MH Co & Law is a boutique legal firm specializing in Real Estate & Property Laws, Regulatory Practice, Family Constitution, Succession, Estate Planning, Trust & Private Clients, and Intellectual Property Rights. We are committed to delivering strategic legal counsel with discretion, precision, and integrity. Role Overview: We are seeking a proactive, highly organized, and discreet Personal Assistant to support the Director/Partner. This role requires someone who can manage both professional and personal tasks with efficiency and confidentiality. Key Responsibilities: - Manage calendar, appointments, and travel arrangements - Coordinate meetings, prepare agendas, and take minutes - Handle confidential documents and sensitive information - Liaise with clients and internal teams - Assist with personal errands and logistics as needed - Maintain task lists and follow-ups Requirements:

1. Brief Job Description: To handle operations in North including Key Client Business and part of business development. 2. Key Results Areas ( KRAs) & Key Deliverables: Handle operations efficiently meeting all KPI ensuring team deliver in time with no major dissatisfaction. 3. Technical / Behavioral / Managerial / Critical Skills Desired: Garment production / Textile Background. Modest know how on Business development. Good in communication skills, decision making, providing innovative solutions in time. Should be able to take responsibility and Honest. 4. Experience Profile: Minimum Years: 8 years in operations Industry/ Sector : Garment / Textiles Scope of job /Activities handled : Operations majorly with some knowhow on Business Development 5. Qualifications: Essential : Degree in Textiles / Apparels. Desirable : Experienced in Production & Quality control Specialization : Experience in Operations majorly with added experience in Business development with Good communication skills. Interested candidates please share CV on sayeeda.pathan@sgs.com

Job description Job Title: Operations Executive Investment Support Location: Lower Parel, Mumbai Experience: 2+ years preferred About Us: Join a growing wealth management team where operational excellence drives client satisfaction. Our Operations team ensures every clients investment journey is seamless, accurate, and efficient. If you are passionate about backend investment operations and delivering top-notch client service, we invite you to be a part of our success story. Role Overview: As an Operations Executive, you will be the backbone of the client onboarding and investment transaction process. You will work closely with Relationship Managers to deliver a world-class client experience, handling everything from account creation to investment execution with precision and professionalism. Key Responsibilities: Account Opening & KYC: Manage end-to-end account opening for mutual funds and other investments. Perform KYC documentation checks, verifications, and compliance adherence. Coordinate with clients for collection of required documents and resolve discrepancies. Investment Operations: Execute client instructions for mutual fund purchases, SIP registrations, insurance policies, and other transactions. Ensure timely processing and accurate reporting of all investment activities. Client Coordination: Act as a key liaison between clients, AMCs, platform partners, and internal teams. Provide proactive updates to clients regarding their account status, transactions, and investment portfolios. Data Management: Maintain and update MIS reports, trackers, and Google Sheets to ensure operational transparency and timely reporting. Ensure all activities are compliant with internal policies and regulatory requirements. What Were Looking For: Graduate (any stream) with excellent communication skills in English. Hands-on experience in investment operations, especially in account openings (Demat, Mutual Funds), KYC processing, and client servicing. Strong understanding of mutual funds, SIPs and investment platforms. Proficient with MS Office, Google Sheets, Email communications, and online meeting tools (Zoom, Google Meet). Highly detail-oriented, organized, and committed to service excellence. Ability to work collaboratively in a fast-paced environment while maintaining high accuracy and confidentiality standards. Why Join Us? Be part of a dynamic and growing wealth management firm where your expertise will be valued. Opportunity to work alongside seasoned professionals and expand your domain knowledge. A collaborative work culture that focuses on learning, excellence, and professional growth. Your contributions will have a direct impact on client satisfaction and organizational success. If you have the passion for investment operations, enjoy working behind the scenes to deliver a flawless client experience, and have a strong eye for detail, we would love to hear from you!

Job Requirements To formulate the store strategy in alignment with the overall business strategy to effectively manage the sales, operations, marketing & administration of a store and to meet or exceed the business targets of sales, profitability, ROI etc. External Interfaces Internal Interfaces Key customers Government Officials/Regulatory Authorities Regional teams IRSG team VM team Merchandising team Support teams Job Requirements Education GraduateRelevant Experience 6- 8 years with experience in similar positions of responsibility Behavioural Skills Customer Centricity Delivers Results Build Effective Teams Nurtures Relationships Influences for Impact KnowledgeSales/ retail experience Stakeholder Management Process Contributions Process ContributionProcess OutcomePerformance Measure Sales: Sales planning: Business plan formulation Provide inputs to the ABM/ RE to consolidate the potential sales on the stores and develop the annual business targets Develop and seek approval on the manpower norms for the store with the ABM/ RE Annual business plan Year on Year business growth Sales: Evaluation and control: Conducting business performance reviewsMonitor the financial performance of store against targets periodically Develop and implement reporting & review mechanisms to track operational performance and ensure course correction Business performance review calendar Percentage of deviation from target achievement Sales: Retail Operations: Store ManagementDrive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization Ensure adherence of the staff to the Code of Conduct viz.Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc. Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines Anchor periodic customer meets for birthdays, anniversaries, dormancy drives etc. and ensure maximum customer Manage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization Support the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identified Ensure implementation of lean retaining principles in the store Store operating policy Increase in customer satisfaction score Increase in revenue Number of cases of non-compliance Adherence to timelines Sales: Retail marketing Develop the annual marketing plans and BTL activities along with the ABM Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc. Annual retail marketing calendar Increase in sales Increase in customer satisfaction scores Sales: Retail Operations: Scheme managementEnsure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams Provide inputs to the ABMs, REs and retail operations teams in developing region specific schemes for potential seasonal improvement in sales Scheme roll out Adherence to timelines Sales: Retail Operations: Feedback managementCollate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings Participate in product meet periodically and select the products as per the prevailing trend and customer demands Feedback mechanism Increase in customer satisfaction score Sales: Retail operations: Incentive managementEnsure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed Incentive scheme management Number of cases of non-compliance Sales: Retail operations: Training and developmentConduct training need analysis in the store and nominate staff to undergo re-training when required Conduct specific training and re-training sessions to the store staff on new systems, policies and processes Annual training calendar Effectiveness of training Increase in sales Sales: Retail operations: Recruitment & SelectionConduct interviews for the selection of store staff with coordination from the HR teams and regional teams Recruitment policy Quality of new hires Retail operations: Field sales operations management: Customer complaint resolutionManage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services Complaint resolution policy Customer satisfaction scores People & Talent Management Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged. Mentor and develop staff using a supportive and collaborative approach. Ensure talent pipeline is created by succession planning for the critical positions in the region. Employee Engagement Performance Diversity & Integration

Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture Lead, facilitate and provide business expertise Contribute to project plans, to obtain approval for detailed plans and resource estimates Present weekly status reports to leadership Must Have: 5+ years of experience in leading CCaaS platform such as Genesys , NICE or Avaya 2+ years of extensive hands-on experience on WFM, Reports, Dashboards, Contact center SLAs Knowledge of Jira and Scrum Must have overview of integrations such as I/P output parameters, real time/batch integrations etc. Good understanding of SDLC Nice to have o Hands on development experience on any leading contact center platform

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: GIS. Experience: 8-10 Years.

Operation Cum Business Development Head required for our MS Pipe Manufacturing & Structural Fabrication Company * Immediate Joiners Required, Interested Person can Connect our HR Dept- 7797469199 Post: Operation Cum Business Development Head Product of Company: Manufacturing of MS Pipe & Steel Structural Fabrication Job Location: Kolkata Preferable Industry: Candidate should be from MS Pipe, Structural Fabrication or, Heavy Steel Manufacturing company's experience. Experience: 10 years in Same profile Gender: Male only Qualification: B.Tech, If have MBA then its will be a Plus Point Age: Under 48 Salary: As per previous Experience, Last Withdrawn & Interview performance Skills Required: Good Knowledge of MS Pipe manufacturing, including relevant legislation. Familiarity with a wide range of manufacturing processes Time-management and prioritization skills; the ability to set and meet deadlines Strong negotiation, communication, and interpersonal skills. Client Acquisition, Tendering Excellent leadership, strategic thinking, and decision-making abilities. Attention to detail, initiative and the ability to foresee problems before they arise Leadership skills and the ability to inspire greater productivity from workers Ability to handle pressure and manage multiple priorities. Job Role & Key Responsibilities: Operations Management Business Strategy & Development Financial & Commercial Management Team Leadership Compliance & Risk Management Monitoring All Manufacturing Operation Work & Business Development Supervising and overseeing the direction of the project (or a package), ensuring that the clients specifications and requirements are met, reviewing progress and liaising with quantity to monitor costs. liaising with the client, other production professionals and, sometimes, members of the public. coordinating and supervising production. selecting tools and materials. checking and preparing site reports, designs and drawings finding ways to prevent problems from happening and to solve any that crop up. assessing and minimizing risk. writing reports and keeping on top of paperwork. helping to negotiating contracts and securing permits and licenses. Thanks & Regards, HR Department M- 7797469199 E- debjit@times.net.in

Job Title: Centre Manager - Centre For Sight Location: Gorakhpur - Uttar Pradesh Department: Operations / Administration Reports To: Regional Manager Key Responsibilities: * Operations Management * Staff Management * Financial Management * Patient Services and Quality Control * Regulatory and Compliance * Inventory and Procurement * Business Development & Marketing Key Skills: Leadership and team management Customer service orientation Operational and financial acumen Problem-solving and decision-making Strategic thinking and planning Qualifications: Bachelors degree in Hospital Administration, or Graduated in any stream At least 3–5 years of experience in healthcare or hospital operations, preferably in eye care. Strong leadership, communication, and organizational skills. Familiarity with hospital information systems (HIS), medical billing, and health regulations.

Key Responsibilities: Client Support: Provide prompt and efficient assistance to clients via phone, email, and in-person interactions. Issue Resolution: Address and resolve client issues and concerns, escalating to senior staff when necessary. Relationship Building: Develop and maintain strong relationships with clients to foster loyalty and repeat business. Account Management: Assist in managing client accounts, ensuring all information is up-to-date and accurate. Roles to be performed :- *Ability to work collaboratively in a team environment and support cross- functional initiatives. * Fresher/ Graduate or Post Graduate * A great learning attitude *Age 18-27 years. *Experience 0-2 years. *Able to join us IMMEDIATELY *Research and analytical skills. Location: Dombivli,Panvel

As a Growth & Operations Intern, you will play a key role in ensuring our live classes run smoothly and supporting our early growth efforts. You'll work closely with both the operations and growth teams, helping manage class execution while also driving engagement and conversion across user journeys. This is a cross-functional role ideal for someone who is hands-on, detail-oriented, and excited to work in a fast-paced startup environment. Responsibilities:. Manage live class operations during assigned shifts.. Ensure timely participation of both students and teachers in scheduled classes.. Take ownership of weekend class execution, proactively resolving any issues.. Act as a bridge between the sales and ops teams by tracking trial class attendance and following up with users.. Handle teacher escalations, such as dashboard or connectivity issues.. Create and manage user profiles in the LMS for students.. Assist with trial and paid batch creation, slot edits, and batch updates.. Maintain and update daily trial booking and student tracking sheets.. Coordinate with teachers regarding upcoming sessions.. Support lead management and campaign tracking through tools like Google Sheets and CRM systems.. Maintain and update growth-related data such as trial-to-paid conversions and parent/student engagement.. Work with the team on improving landing pages, trial experience feedback, and optimizing drop-offs in the sales funnel.. Requirements. Graduate or currently pursuing graduation in any discipline. Strong communication and coordination skills. Comfortable using Google Sheets and online platforms. Highly organized, dependable, and proactive. Willing to work on weekends with a weekday off. Benefits. Working Hours: Weekdays: 12 PM to 9 PM (1 weekday off between Tuesday, Wednesday, or Thursday) Weekends: 11 AM to 7 PM. Full-time remote position.. Successful completion of internship will eventually lead to a full-time employment.. Requirements. Graduate or currently pursuing graduation in any discipline. Strong communication and coordination skills. Comfortable using Google Sheets and online platforms. Highly organized, dependable, and proactive. Willing to work on weekends with a weekday off.

Valuation Specialist, Non B&R Client valuation production/Control framework, AVP Role Description: The Valuation Services Group (VSG) is a global team responsible for the production of all Non Books & Records (B&R) or Non Straight Through Processing client valuations across all asset classes. You will be responsible for supervision/daily production of Non B&R client valuations, adherence to control procedures/checks and also driving migration of valuations onto core/strategic systems. You will be interacting with many very senior stakeholders from across the business and infrastructure functions.uction BAUs and Management Support, 50%- People, Process & Controls Your key responsibilities: Supervision/Production of non B&R client valuations, including all analysis and control checks Ensuring population completeness and adherence to daily and monthly valuation deadlines Implementation/running Client Valuations quality controls, provision of data into associated Governance Forums Migration of non B&R client valuations to strategic infrastructure (design and implementation) Your skills and experience: Ability to manage projects in parallel withdaily production work and a proven history of managing multiple deliverables against tight deadlines Proven history of adhering to and or running control and governance frameworks (to assure quality of client deliverable Technical knowledge (including documentation, modelling and valuation) of complex structured trades - preferably knowledge of Treasury issuance and Repackaged SPV note business practices and Middle Office booking procedures Strong analytical skills, presentation and influencing ability (cooperate and collaborate with other teams is essential) How well support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Title: AGM/DGM CFT Lead Department: Business Development Sub-Department: Cross-Functional Team (CFT) Reporting To: [Insert Reporting Authority] Location: Surat, Gujarat Job Purpose: To lead and coordinate cross-functional initiatives within the Business Development vertical by aligning multiple departments to ensure timely project delivery, financial approvals, resource creation, and process improvement. Key Responsibilities: 1. Functional Responsibilities (50%) Develop essential business resources such as PE, Land, and AEP at the start of the financial year to support project closures (Target: 4500 MW). Prepare comprehensive Techno-Commercial offers post alignment with costing, budget approval, pricing, and legal compliance for EPC/IPP/Retail BD verticals. 2. Financial Responsibilities (20%) Ensure timely procurement of all necessary financial approvals for project proposals. Coordinate with the Finance team for timely issuance of BGs/ABGs or any other required financial instruments to avoid project delays. 3. Strategic Responsibilities (15%) Lead stakeholder collaboration efforts across functions including Projects, O&M, Procurement, Legal, HR, etc., to drive BD milestones. Organize and drive monthly CFT meetings and ad hoc collaborations as per business needs. Develop and implement standardized BD templates and processes in coordination with BD, Land, and Connectivity teams. Recommend monthly process improvements to leadership through structured suggestions. 4. Internal Process Management (10%) Lead and manage the Cross-Functional Team (CFT) ensuring all departments are aligned to BD targets. Facilitate interdepartmental coordination to ensure 100% execution and alignment on all sales contracts. 5. Learning & Growth (5%) Conduct audits and reviews of CFT project performance, recommending initiatives for time and efficiency improvements. Ensure a minimum 5% quarter-on-quarter improvement in lead-to-contract conversion time. Key Performance Indicators (KPIs): Resource closure targets met (MW) Timely financial approvals and BG/ABG processing Frequency and outcomes of CFT meetings Standardization and implementation of BD templates Interdepartmental alignment on BD goals Measurable improvements in BD processes Desired Candidate Profile: Education: Bachelor's in Engineering/MBA in Business Development or related fields. Experience: 10–15 years of relevant experience, preferably in renewable energy, EPC, or infrastructure sectors. Skills: Strong project coordination and leadership Financial and commercial acumen Excellent stakeholder management Proficient in technical and commercial documentation Familiar with cross-functional team leadership

CEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre Inbound Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Area Business Manager-Portfolio-AGRI-FIN-PROJECTS (AF)-Marketing Branches Operations Job Role: To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Experience: 8 years experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills Should be able to drive and work with a Team reporting Should be a Team player, Relationship person and should be ready to travel widely Must have on-rolls team handling experience (Need to have supervisory role experience

CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound CEC - Unit Manager - Inbound DepartmentCustomer Experience CenterLocationThane/NoidaReporting RelationshipCEC HeadPosition GradeAssociate Vice President/Vice President Job Role Responsible for management of the Inbound teams for Liabilities/Assets or Cards Partnering & collaborating with sponsoring business Verticals for new mandates Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals. Ensuring superior service & sales delivery for a range of diverse financial services in a highly quality focused and challenging environment. Strategize and implement procedures and policies to ensure high quality customer experience. Ensuring strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. Maximization of opportunity arising out of the customer engagement at CEC and creation of requisite efficient workflows. Graduate or MBA Experience in Customer Service atleast 5 yrs+, with an overall experience of around 12-15 years Contact center exposure in a banking / credit cards skill preferred. Experience in managing large teams (300+ FTEs) Knowledge of Contact Center IP platforms. Advanced people management and leadership skills Broad product and industry awareness Ability to persuade, influence and negotiate effectively at all levels within the organization. Excellent sales track record for liability, asset and TPP sales through different channels. Good communication & Interpersonal Skills. Eye for details. Presentation skills

In this role, you will: Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team Provide feedback and present ideas for improving or implementing processes and tools within Operations group Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation Prioritize work and provide daily work leadership and mentorship to team Provide training and technical guidance to less experienced staff Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Serve as a resource to other departments on transaction structure, documentation, and company policies Required Qualifications: 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course 6+ years experience in banking operations . Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC/KYC/Due Diligence Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Good Knowledge on ISO Messaging system Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks. Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member

CEC Officer-Retention-Credit Cards- Customer Experience Center-Contact Centre Inbound CEC - Retention Officer- Credit cards Handling customer queries calls for Credit Cards Card Cancellation (L2 calls). Should have complete knowledge about Credit Card Process Adhering to agent-level Service Level Agreements (SLAs) specified by the process. Ensuring adherence to time schedules (Turn Around Time). Completing the logs specified by the process (End-of-day target). Adhering to Information Security norms and quality process norms. Staying updated and complying with any updates about the process. Acting on feedback given by Team Leader/Team Coach or Quality, or on coaching provided to the team as guidelines for improving performance. Providing inputs to improve work procedures that can enhance overall team performance. Graduate. At least 1-2 years of experience, with at least 6 months in a customer service role. Understanding of the call centre industry is an advantage. Excellent communication skills Verbal Written. Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays. Flexible to get scattered 8 Week Offs in a month with 9-hour shifts. Good listening skills and strong communication abilities. Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude and work with integrity. Team Player, collaborative, and self-motivated, including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers, and customers.

: Job TitleThird-Party Control Assurance AnalystCorporate TitleAssistant Vice PresidentLocationBangalore, India Role description The Third-Party Control Assurance Analyst is responsible for supporting the Bank with the execution of control assurance process for the relevant third-party vendors in line with the defined policy, process and guidelines. The analyst will be coordinating with relevant internal and external stakeholders to assess and verify third-party vendor control effectiveness to meet the organizations control requirements. The role is essential for monitoring third-party risks and enabling risk mitigation to protect the organization. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your Key Responsibilities: Conduct outreach to relevant internal stakeholders and third-party vendors to initiate the assurance process and gather responses to the assurance testing questionnaire including other necessary information. Support Service Owners and Vendor Managers in organizing governance meetings and preparing agenda to ensure continuous third-party vendor risk monitoring. Provide ongoing support to Service Owners and Vendor Managers by participating in governance meetings and answering queries related to Assurance Testing. Perform due diligence on third-party vendor by assessing gathered responses according to the defined internal process and guidelines. Escalate identified gaps to relevant Assessment Teams or 2LoD Risk Type Controllers. Assign risk scores to the third-party vendors according to the defined scoring matrix. Create and publish Assurance Testing risk assessment reports which outline identified risks, mitigation actions and outcomes. Support with setting up and conducting Assurance Testing training sessions for internal stakeholders such as Service Owners and Vendor Managers. Your Skills & Experience: Professional experience in either audit, risk management, compliance, procurement are an advantage Understanding of third-party risk management framework, processes and best practices Have a strong appreciation of risks, regulatory requirements and controls generally and in particular in the vendor outsourcing and service delivery environment Analytical, problem-solving and critical thinking abilities Ability to diagnose improvement areas across processes, tools and systems Excellent oral and written communication skills Relationship building and stakeholder management skill set How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: In Scope of Position based Promotions (INTERNAL only) Job TitleTeam member Change Coordination & Oversight - Associate LocationPune, India Role Description Credit Risk Data Unit (CRDU) aims to provide quality assured and timely Finance relevant Risk information and analysis to key stakeholders in a transparent and controlled manner covering the end to end processes for all relevant metrics in an efficient and regulatory compliant way. In addition, CRDU provides oversight and advisory on the related CTB book of work, interacting with GT and CDO (via Finance Business Architect) to drive data and process improvementsas well as data "right" sourcing. In that context, Change Coordination & Oversight creates transparency on Financial Data Warehouse (FDW) changes and testing to drive the improvement of change towards well governed and quality-controlled design and implementation processes. Additionally, CCO supports the onboarding of new and changed feeds and is involved in testing activities. The successful candidate will predominantly support feed related changes by managing testing related activities as a subject matter expert within the CCO Team, to perform pre-UAT testing and analyse test results to ultimately provide Go Live recommendations to Finance Stakeholders. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Create oversight on changes in the FDW release cycles and related impacts on Risk Close processes and results; perform impact assessments; discuss changes and challenge test approaches with projects/business requestor Coordinate UAT status information and highlight risks out of the testing process Engage with GT, Finance CTB and RTB subject matter experts to pro-actively manage change and testing processes and dependencies; develop, enhance and maintain close working relationships with key stakeholders; representation of CRDU in respective communication forums; close interaction in an international environment and in virtual teams Ensure adequate UAT approaches, discussion of test concepts/plans, drive change & testing optimization Support onboarding of new feeds/feed changes onto FDW platform and support definition of minimum requirements/quality gates for onboarding Coordination and UAT participation in Feed Impact Testing and Classic Regression Testing, incl. the analysis of deviations for pre-defined Risk metrics (e.g. RWA, leverage exposure, etc.) and drive root causing to ensure short-comings will not come up in production processes Provide SME input to support the risk related part of the Financial Data Standard FDS and involvement in the development of future changes Input into business requirements and testing processes from a Group Risk Close perspective Your skills and experience Minimum 6-7 yrs of relevant work experience, University degree with related majors Some knowledge about the overall Finance Risk Close architecture and system landscape (FDW) and related analysis tools would be beneficial Finance or Risk background with good understanding of key risk metrics including their composition and calculation Strong communication and stakeholder management skills; result- and risk-oriented Proactive, independent, structured and efficient working style with willingness to take on responsibility Sound process and project management skills able to manage various tasks simultaneously Reliable team player who enjoys working in an international environment How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title - Vendor Management Associate, AVP Location - Pune, India Role Description: The Central Ordering Team - iVMO Pune is part of the Infrastructure Vendor Management Officeand partners with the TDI Chief of Staff(s), DB Sponsor(s) and PMO(s) to manage the administrative aspects of the TDI business, allowing them to focus on the delivery of their agreed targets. The Vendor Management Specialist will bring in expertise on Ordering, Invoicing reconciliation, Docusign, and further administrative tasks worldwide. Candidate/ Applicant will be responsible for overseeing and ensuring the flawless execution of Ordering Management processes. The role involves partnering with stakeholders, supporting the Central Ordering team, and managing ordering activities globally; also responsible for metrics and reporting, process improvements, and coordination related to renewal processes for CWRs. This position requires strong organizational skills, the ability to work within virtual global teams, and a solution-oriented attitude. The Central Ordering Team - iVMO Pune is part of the Infrastructure Vendor Management Officeand partners with the TDI Chief of Staff(s), DB Sponsor(s) and PMO(s) to manage the administrative aspects of the TDI business, allowing them to focus on the delivery of their agreed targets. The Vendor Management Specialist will bring in expertise on Ordering, Invoicing reconciliation, Docusign, and further administrative tasks worldwide. Candidate/ Applicant will be responsible for overseeing and ensuring the flawless execution of Ordering Management processes. The role involves partnering with stakeholders, supporting the Central Ordering team, and managing ordering activities globally; also responsible for metrics and reporting, process improvements, and coordination related to renewal processes for CWRs. This position requires strong organizational skills, the ability to work within virtual global teams, and a solution-oriented attitude. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities: Pro-actively work and partner with all stakeholders to ensure flawless execution of Ordering Management processes. Develop a comprehensive understanding of the activities required to execute the Ordering Management function. Support the Central Ordering team in providing optimum service levels to the business lines supported. Manage ordering activities for TDI globally, including creating purchase requests in dbBuyer, invoice reconciliation, triggering payments, and closing purchase orders based on organizational requirements. Oversee metrics and reporting for scorecards, pipelines, SLA adherence, and controls. Continuously develop and implement process improvements along the chain of Ordering Management activities. Support and coordinate renewal processes for CWRs. Lead meetings with stakeholders, prepare and document meetings, track progress, and communicate updates to stakeholders. Undertake specific functions within the relevant areas as identified for the specific divisions within TDI. Manage multiple ad hoc and short timeframe requests. Work with team members to identify areas of focus where training may improve team performance and enhance ordering processes. Support key people initiatives and communication activities within the group. Mentor junior team members and new joiners, providing guidance and support to help them integrate and succeed in their roles. Foster a collaborative and inclusive team environment, encouraging knowledge sharing and continuous learning. Support the overall growth of the team's efficiency and operations by identifying and implementing best practices. Lead by example, demonstrating strong work ethics and a commitment to excellence. Your skills and experience: Strong understanding of Business Management functions, Procurement Management, and familiarity with Financial Governance processes. Experienced user of MS Project and MS Office (Word, Excel, PowerPoint, etc.). Proven experience in coordinating with internal stakeholders (Business, COO, Finance, Compliance teams). Knowledge of SAP Ariba or similar Procurement management tools is a must. Ability to work within virtual global teams in a matrix organization and across all levels of management and staff. Solution-oriented attitude with the capability to identify and structure issues, run accurate analysis, and socialize recommendations with the team. Strong organizational skills and the ability to work against tight deadlines with a high level of accuracy. Experience in process optimization and implementing best practices to improve efficiency. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Excellent English language skills (verbal and written); knowledge of German is appreciated but not mandatory. 9-13 years of experience in a similar role is required. How well support you

: Job TitleTransaction Surveillance, NCT Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: In Scope of Position based Promotions (INTERNAL only) Job TitleDivisional Control Officer Treasury DCO LocationMumbai, India Corporate TitleAssociate Vice President Role Description The Divisional Control Office (DCO) for Group Treasury is responsible for monitoring, managing, and mitigating Non-Financial Risk across Group Treasury including Legacy Portfolios. This includes supervision of the implemented risk and control strategy providing a consolidated view of non-financial risks for Group and assurance of risk-based control reporting of key issues, cyclical activities such as annual control self-assessments, control testing, incident research, remediation monitoring and other deep dive reviews. The DCO team manages key relationships with other risk and control functions, including driving transparency and consistency. This role presents a unique opportunity to have responsibility for global deliverables across the Risk and Control and Findings Management frameworks for this 1LoD Business. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities They will support the DCO with the timely and effective remediation of risk and control issues. Deliver the units controls agenda, monitors risks relative to Operations and Risk (OR) appetite, promotes risk awareness, drives OR event identification, capture and lessons learned, read-across and scenario analysis processes Work collaboratively with Findings Owners to ensure that all documentation related to Findings are accurately documented and evidence is fully validated to support closure. Ensures operational risks are proactively identified within the unit and managed end to end through effective implementation of the OR management framework Provide updates to regular Non-Financial Risk Governance meetings to evidence oversight of risks and decision making Supports Risk Owners to determine Key Controls or Control Gaps for the Unit, reviews and approves material changes to the Key Controls and provides an annual certification of the completeness and accuracy of Key Controls Delivers an annual Divisional Key Control Assurance Plan for Key Controls for the Unit Your skills and experience Build and manage engagements with other 1st LoD, 2nd LoD, and 3rd LoD Knowledge of the risk and control frameworks required for Group Treasury to operate safely and effectively Ability to work independently, as well as in a team setting Experience working under pressure and to tight deadlines with the ability to prioritise projects and workload Excellent written, interpersonal and communication skills; able to deal with senior management, cross division and cross cultural teams A high degree of personal initiative, attention to detail and an ability to work under time pressure. Experience in an Audit, Controls Testing or 2nd line Assurance role would be beneficial How well support you

: In Scope of Position based Promotions (INTERNAL only) Job Title: TPM External Engagement Manager LocationPune, India Corporate TitleAVP Role Description Third Party Management (TPM), part of Deutsche Banks Global Procurement function, is responsible for the processes that manage risks related to the engagement of third party vendors and outsourcing. TPM has driven a large-scale transformation to change the approach, process and technology for the third party risk management process. There is a significant focus from regulators and auditors on vendor risk and the way in which it is managed within DB. The role supports a team with global responsibility who manage responses to regulators globally, and activities needed for DB to meet key regulatory requirements in Third Party Risk. The role is required to drive and co-ordinate a range of activities, falling into two main areas, Content Production and Operational Management. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Creation and maintenance of core content covering key Third Party Management topic areas Sourcing and developing credible supplementary content to support regulatory engagements, senior management communications and ongoing business requests. Working closely with the External Engagement Lead and other senior stakeholders to agree and implement regular MI to support the TPM story to regulators. Creation and management of the global Third Party Regulatory Engagement Calendar, tracking all reporting submissions, inspections, meetings and audits related to third party lifecycle topics. Deliver effective management of Regulatory requests from regional, business and Regulatory Management Office stakeholders. Management of the third party section of the bi-annual PRA Branch Return, including production of the report, evaluation of the results, stakeholder management, presentation and submission of the materials. Coordination of requests to ensure timely responses supporting the annual EY audit. Contribution to regular (monthly) communications targeting key stakeholders to educate on new regulations, upcoming regulator meetings, audit interactions, news, etc. Management of the TPM Regulatory Team tracker, audit actions and findings tracker, to drive effective collaboration and delivery management across the team. Your skills and experience Ability to develop and deliver credible content Strong communication skills Self-starter, with the ability to work autonomously and drive engagement Proven experience working on major enterprise-wide transformation programmes Strong attention to detail How well support you

: Job TitleRisk Senior Specialist AVP LocationMumbai, India Role Description Risk division has a fundamental responsibility to protect the Bank. With group-wide responsibility for the management and control of credit, market, operational and reputational risks, we have a unique vantage point which allows us a holistic view of our businesses and our clients. Nearly 4,000 employees work together in our division to achieve our ambition to be an industry-leading risk management organisation. In an increasingly complex environment, risk management is fast-becoming the most sought after place to build a career within the banking world. Risk at Deutsche Bank is relied upon to help shape the strategy of the organisation and the wider industry agenda. The Global Credit Analytics Function (GCAF) is entrusted with the work of assigning and surveillance of Probability of Default Rating to Corporate and Institutional counterparties of the Bank. As part of Risks transformation journey, GCAF is bringing Credit documentation to its purview and requires strong analysts to handle the same. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Undertake accurate and timely credit analysis of counterparties (including Corporates and FIs) by identifying business and financial risk based on understanding of business model, financial statement analysis, preparing cash flow model/ forecast and peer analysis. Write Rating reports and credit reviews/analysis for recommendation to Senior members for approval. Active participation in Live trades with onshore credit officers (KCP) by understanding the trade dynamics, providing your recommendation and completing the credit write-ups (Addendum) for the same. On-going monitoring & surveillance of assigned international portfolios, including rating changes, market/industry developments, news events, etc and assessing the impact on credit worthiness of the counterparty, keeping DBs exposure in mind. Understand the various banking products (including Trade Finance and Derivatives) and credit documentation for the same. Support the KCP with appropriate checks and its inclusion in the credit reviews. Monitoring of limits/exposureUpdating Limit amendments and credit relevant data updates in the credit system. Exposure monitoring and timely clearance of Excess tickets. Timely monitoring of covenants and regular discussion with KCPs. Manage own credit portfolio and assist senior decision makers to make informed decisions based on your recommendations Interface directly across with the Credit officers (KCP) and other stakeholders (business side, Exposure managements, and various ops teams) to ensure complete understanding of DBs exposure and timely completion of the credit reviews. Participate in ad-hoc projects related to portfolio exercises (industry/regional exercise), regulatory developments, sector notes, audit exercises and support onshore KCPs for various business strategies. Ensure compliance with relevant and applicable local and global regulatory and policy requirements Your skills and experience Relevant professional qualifications are MSc / MA / MBA / CA / CFA, etc. Relevant work experience in credit underwriting Strong analytical skills, knowledge of financial markets and economic/industry trends Strong accounting background, knowledge of financial ratios, financial statement analysis, cash flow projections or project finance How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.